Practice Manager

Direct-Orthopedic-Care; Irving (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Direct-Orthopedic-Care is seeking a Practice Manager in Frisco, TX to lead daily clinic operations, ensuring high-quality guest care and efficient service. You will supervise staff, optimize patient flow, and oversee revenue and expenses while maintaining a safe, compliant clinic aligned with DOC values.

You will partner with the Director of Operations to set goals, train teams, implement process improvements, manage scheduling and inventory, and ensure EMR and billing protocols are followed

Qualifications

• 3 years of experience in a medical office setting.
• 1 year of experience supervising staff.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Experience using an EHR system.
• BA/BS degree or long tenure as a medical clinic lead or manager.

Responsibilities

• Supervise, orient and train clinic team members to ensure policies and standards are followed.
• Develop and lead clinic goals and objectives with the Director of Operations.
• Implement improvements to clinic flow and processes in collaboration with the DO.
• Manage daily clinic operations, including performance and guest issues.
• Provide performance feedback and mentor potential promotable staff.
• Monitor guest flow, maintain safety, and coordinate with vendors for clinic upkeep.
• Maintain clinic inventories, schedules, and adherence to x-ray room guidelines.
• Collaborate with DO to roll out efficiencies across clinics.

Skills

Leadership

EMR proficiency

Staff supervision

Clinic operations

Customer service

Communication

Budget management

Education

BA/BS degree or long tenure as a medical clinic lead or manager

Tools

EMR software

Microsoft Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Practice Manager

Management Frisco, TX, US

As the Practice Manager, I report to the Director of Operations (DO). I function in a leadership position to manage the overall operation of our DOC clinic, ensuring consistent customer service and satisfaction, monitoring revenue and expenses, and maintaining a safe clinic for our guests and team. I will also provide expertise to ensure all guests receive high quality, efficient care.

Lead Outcomes

• I lead the delivery of guest management and team member engagement throughout DOC clinics to ensure performance of all necessary functions of daily operations are met.
• I cover clinics as needed
• I offer an extra layer of support at the clinic level for all team members
• I answer questions and provide reassurance and empathy for all team members and guests

Core Responsibilities

• I supervise, orient and train clinic team members to ensure all policies, established practices and standards are followed.
  • DOC WHY and Values
  • EMR use
  • Platinum process
  • Protocols within the office (i.e. how to send referrals, use billing profiles, chart appropriately, etc.)
• I work with the DO to develop, communicate and lead the execution of clinic goals and objectives (this may include revenue and expenses projects or tasks, clinic performance and operations, as well as, team retention and engagement).
• I make recommendations for improvement of clinic flow and processes. I work directly with the DO to implement changes.
• I handle the daily management of the clinic, including individual and team performance, as well as managing guest and visitor issues.
• I provide performance feedback, recognizing good performance, identifying and mentoring potential candidates for promotional opportunities and I bring larger issues to the attention of the DO.
• I monitor guest flow including, keeping guests informed, overseeing and seeking to reduce wait times as much as possible, acting on information provided by Web Check-In, and ensuring efforts are coordinated to provide the highest quality care and services.
• I manage/maintain the upkeep of the interior and exterior areas of the clinic and I work with vendors on signages, overall clinic appearance and key control items as needed.
• I ensure all compliance measures are met including overseeing clinic opening/closing, documenting incident occurrence reports, preparing for and completing clinic audits/reviews/surveys, and maintaining all safety precautions.
• I manage clinic inventory
• I maintain the team schedules, approve timecards and PTO requests. I work closely with other clinic managers in the market to coordinate PRN team members schedules.
• I ensure x-ray room compliance remains within state guidelines.
• I work collaboratively with the DO to develop efficiencies and roll them out.

I exemplify the following competencies

• I exhibit proactive leadership.
• I have behaviors and standards that model DOCs values and delivers a service experience that is unrivaled.
• I initiate conflict resolution.
• I have active listening skills.
• I am enthusiastic.
• I enjoy working as part of a team.
• I am flexible and adaptable.
• I am able to lift up to 50lbs.
• I am proficient in computer skills/EMR programs.

Experience:

• I have 3 years of experience in a medical office setting.
• I have 1 year of experience in the supervision of staff.
• I have a working knowledge of Microsoft Word, Excel, and Outlook.
• I have experience using an EHR system.

Education:

• I have a BA/BS degree or long tenure as a medical clinic lead or manager.

Additional Info:

• I must be available to manage the clinic as needed including call rotation with other clinic managers for evenings and weekend coverage.
• I am able to have a flexible schedule to meet the needs of the clinic, including the ability to fill in open shifts, float to other work locations and assist on the weekends as needed.