Healthcare Practice Manager- People/ Operations Leader

LevelUP HCS; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

LevelUP HCS is seeking a Practice Manager to lead the operations and people functions across the medical site, aligning day-to-day activities with the healthcare home model and strategic goals. You will oversee patient services, financial management, staff development, and collaboration with clinical leadership to ensure efficient, compliant operations and exceptional patient care.

A Bachelor's in Healthcare Administration is required; 5+ years of healthcare management experience is expected,

Qualifications

• Bachelor's degree in Healthcare Administration or related field required.
• Master's degree preferred.
• Minimum 5 years of healthcare management or practice administration experience.

Responsibilities

• Plan, develop, and direct day-to-day operations to ensure compliance, efficiency, staff productivity, and patient satisfaction.
• Direct analysis/intervention related to clinic issues and care delivery activities.
• Address issues raised by physicians, employees, and patients and drive improvement.
• Serve as liaison with security staff to ensure strong partnerships.
• Set priorities, timelines, and accountability for resource use.
• Manage staff including interviewing, hiring, training, and performance reviews.
• Collaborate with medical home departments and operations leadership.
• Develop and implement business strategies with administrative teams and providers.
• Foster a positive, safety-focused work culture with staff development.
• Adhere to agency policies including Confidentiality and Standards of Conduct.

Skills

Leadership

Healthcare management

Communication skills

Data analysis

Collaboration

Organizational skills

Empathy

Education

Bachelor's degree in Healthcare Administration

Master's degree preferred

Tools

EHR systems

Practice management systems

Microsoft Office

Job description

The Practice Manager is a dynamic and experienced people and operations leader responsible for planning, directing, and overall operations within their area(s) of responsibility. Manages the ongoing development, implementation, and performance outcomes to improve efficiency and productivity of respective site. Manages the day-to-day operations of patient service areas, financial management, and facility adequacy. Maintains optimal communication and collaboration between practice staff, providers, administration, and other key stakeholders to ensure service delivery that exceeds the needs and expectations within the medical home model. The Practice Manager works directly with clinical operations leadership to support the mission, vision, and strategic direction of our client.

Job Duties

• Plan, develop, and direct the day-to-day operations of the practice area(s) and its associated programs and activities to ensure compliance, operational efficiencies, staff productivity, integration, patient satisfaction, and fidelity to the medical home model of care.
• Direct analysis/intervention related to clinic issues, front office to back-office activities, relevant provider clinical documentation, front office documentation, and care delivery activities.
• Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve.
• Assist with and serve as a primary contact for de-escalation and crisis intervention efforts. Serve as a liaison with our client's security staff to ensure strong partnership.
• Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment.
• Manage staff, requiring interviewing, hiring, training, progressive discipline, employee relations, performance appraisals, and dismissals.
• Work in partnership with medical home departments and operations leadership.
• Collaborate with administrative team and provider leadership to develop, assess, and implement business strategies.
• Cultivate a positive work environment, consistent with the values of our client, and foster a group dynamic that yields high people engagement and supports a culture of safety, utilizing collaboration and open discussions to develop staff skills.
• This job description is not all-inclusive and outlines the main responsibilities and requirements of the role. Employees may be asked to perform additional job-related tasks as needed.
• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Leadership

Leadership is the ability to inspire, influence, and guide others towards achieving a common and/or strategic goal or vision. It involves several key elements:

• Vision and Direction: A leader has a clear idea of where they want to go and communicates this vision effectively to others.
• Motivation: Leaders inspire and motivate their team members, encouraging them to give their best effort and stay committed to the goals.
• Decision Making: Effective leaders make informed decisions, often considering input from their team while taking responsibility for the final choices.
• Communication: Communication skills are crucial for leaders to articulate their vision, provide feedback, and foster collaboration among team members.
• Empathy and Emotional Intelligence: Leaders understand and relate to the emotions of others, building trust and creating a positive work environment.
• Accountability: Good leaders take responsibility for their actions and decisions, setting a standard of accountability for themselves and their team.
• Adaptability: In a dynamic environment, leaders must be flexible and adaptable, adjusting strategies and approaches as needed to achieve success.
• Collaboration: Leaders model collaboration, engage teams, and drive partnerships across departments to transfer knowledge, enhance decision-making, and improve results.

Required and Preferred Knowledge and Experience

Education

• Bachelor's degree in Healthcare Administration, Business Administration, or related required; Master's degree preferred.

Work Experience

• Minimum of 5 years of experience in healthcare management or practice administration, with progressive leadership responsibilities
• Experience managing healthcare practice or clinic operations, including front-office and back-office workflows.
• Proficiency with electronic health records (EHR) and practice management systems.
• Experience using operational and performance data to monitor productivity, patient access, quality, patient satisfaction, and other key performance indicators.
• Working knowledge of healthcare compliance, regulatory requirements, confidentiality, and organizational policies.
• Experience with scheduling, patient flow, staffing models, and resource allocation.
• Experience managing practice budgets, expenses, financial performance, and operational resources.
• Ability to analyze operational challenges, identify trends, and implement process improvements that increase efficiency and quality.
• Experience developing, implementing, and monitoring standard operating procedures and workflow improvements.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to learn and effectively utilize healthcare technology, reporting tools, and other systems necessary to support practice operations.

Soft Skills

• Strong leadership and management skills to motivate and inspire a diverse team of healthcare professionals.
• Excellent verbal and written communication skills to interact effectively with staff, patients, and stakeholders.
• Ability to identify complex issues, analyze data, and implement effective solutions.
• Collaborative approach to working with interdisciplinary teams to achieve common goals.
• Flexibility to adapt to changing healthcare environments and priorities.
• Demonstrate empathy and compassion in patient interactions and staff management.
• Strong analytical and critical thinking skills to make informed decisions and drive practice improvements.
• Exceptional organizational skills to manage multiple priorities and deadlines.
• Commitment to delivering high-quality, patient-centered care and improving health outcomes.
• Adhere to ethical standards and confidentiality requirements in healthcare management.

Additional Preferred Qualifications

• HIV experience in a not-for-profit environment.