Practice Manager

Thrive Pet Care; Hudson (NH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Continuing education opportunities

Health, dental, vision, life, 401(k)

Paid time off

Generous pet benefits

Job summary

Hudson Animal Hospital is seeking a Veterinary Practice Manager to lead the hospital management team and partner with the Managing Veterinarian to ensure smooth, profitable operations with a focus on high-quality patient care and exceptional customer service.

The role covers budgeting, staffing, policy development, and financial oversight, including payroll, invoicing, and inventory control, while fostering a culture of clinical excellence and patient-first care.

Qualifications

• Bachelor’s degree in business or related degree is preferred.
• 3-5 years of experience in a manager role, including customer service experience.
• Experience in a hospital setting in positions of increased responsibility is a plus.
• Prior experience and current knowledge working as a veterinary technician and comfortable working with anesthesia.

Responsibilities

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
• Partners with the Managing Veterinarian and Director of Operations to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive and rewards and recognition programs.
• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.

Skills

Budget management

Labor management

Staff coaching

Customer service leadership

Data analysis

Policy development

Communication

Education

Bachelor’s degree in business or related degree

Tools

Microsoft Office

Practice management software

Job description

Hudson Animal Hospital is looking to hire a Veterinary Practice Manager! The Practice Manager is a leader and an integral member of the veterinary hospital management team. The Practice manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.

Benefits

• paid parental leave
• continuing education opportunities
• health, dental, vision, life, 401(k)
• paid time off
• generous pet benefits and much more

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Partners with the Managing Veterinarian and Director of Operations to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive and rewards and recognition programs

Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the performance of the hospital as assigned.

Qualifications

• Bachelor’s degree in business or related degree is preferred.
• 3-5 years of experience in a manager role, including customer service experience.
• Experience in a hospital setting in positions of increased responsibility is a plus.
• Prior experience and current knowledge working as a veterinary technician and comfortable working with anesthesia.

Knowledge And/or Experience In The Following Areas

• Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including: coaching, developing, and motivating staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Be a part of a great team delivering exceptional medicine and the very best care!