Practice Manager

ivxhealth; Glastonbury (CT); On-site; USD 90,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Prescription Drug Coverage and Telemed

Health Savings Account (HSA) / HRA / F

401(k) Retirement Plan with Company M

Life, AD&D, and Disability Insurance

Job summary

IVX Health is seeking a dynamic Practice Manager to oversee infusion centers across Hartford County, including West Hartford and Glastonbury. You will lead clinical and administrative teams, drive operational excellence, and ensure an exceptional patient experience across multiple sites.

Join a patient-first organization focused on growth, accountability, and continuous improvement, with strong collaboration with regional leadership and centralized departments.

Qualifications

• 3+ years of leadership experience in a healthcare, outpatient, or multi-site operational setting.
• Proven success managing both clinical and administrative teams.
• Experience in healthcare front desk operations, patient access, or revenue cycle preferred.
• Strong financial and operational acumen, with the ability to manage budgets, productivity, and performance metrics.
• Excellent communication skills with the ability to build trust across diverse teams.

Responsibilities

• Oversee day-to-day operations across multiple infusion centers.
• Lead front desk and clinical staff, including hiring, scheduling, payroll, and performance development.
• Ensure operational excellence and exceptional patient experience across sites.
• Collaborate with regional leadership and centralized departments to ensure clean workflows and reimbursable care.
• Drive center-level business performance and support market growth.

Skills

Leadership

Healthcare operations

Staff coaching

Education

Bachelor's degree preferred

Job description

Practice Manager - Hartford County, CT Market

Full-Time | Multi-Center Oversight | Healthcare Leadership

Lead with Purpose. Deliver with Compassion.

Are you a skilled healthcare leader ready to make a meaningful impact in a growing, patient-first organization?

IVX Health is seeking a dynamic Practice Manager to oversee our infusion centers in the Hartford County market - specifically in West Hartford and Glastonbury. The Practice Manager will lead both clinical and administrative teams across multiple sites, driving operational excellence and ensuring a consistently exceptional patient experience.

What You\'ll Do

• Lead Multi-Center Operations
• Oversee day-to-day operations across assigned centers, serving as the on-site and on-call resource for clinical and administrative escalations.
• Manage and Coach High-Performing Teams
• Directly supervise both clinical and non-clinical staff, including hiring, scheduling, payroll, PTO management, and performance development.
• Ensure Operational Excellence at the Front Desk
• Drive success in pre-visit verification, patient onboarding, scheduling and retention, and accurate EMR documentation in partnership with front desk staff.
• Partner to Drive Revenue and Quality Outcomes
• Collaborate with clinical teams, regional leadership, and centralized departments (revenue cycle, pharmacy, etc.) to ensure clean workflows and efficient, reimbursable care.
• Support P&L Execution
• Own center-level business performance metrics and collaborate with the Regional Operations Director and VP to hit financial goals.
• Strengthen Community and Vendor Relationships
• Serve as the primary liaison for non-referring vendor relationships, including supervising physicians, community groups, and strategic drug partners.
• Champion a Culture of Accountability and Growth
• Reinforce IVX\'s values and standards by fostering a culture of operational rigor, continuous improvement, and collaborative leadership.
• Drive Growth in Patient Volume
• Strategize alongside Business Development Managers to support referral relationships and market expansion efforts.

What We\'re Looking For

• 3+ years of leadership experience in a healthcare, outpatient, or multi-site operational setting
• Proven success managing both clinical and administrative teams
• Experience in healthcare front desk operations, patient access, or revenue cycle preferred
• Strong financial and operational acumen, with the ability to manage budgets, productivity, and performance metrics
• Excellent communication skills, with the ability to build trust across diverse teams
• Solutions-focused mindset with the ability to troubleshoot, resolve conflicts, and implement improvements
• High emotional intelligence, professionalism, and the ability to lead with empathy and decisiveness
• Bachelor's degree in healthcare administration, business, nursing, or related field preferred

Why You\'ll Love IVX Health

• Mission-Driven Work - Join a company that\'s reshaping the infusion experience for patients nationwide.
• Dynamic Leadership Role - Influence both patient care and operational success across a growing market.
• Supportive Culture - Be part of a passionate, performance-driven team that leads with kindness and integrity.
• Room to Grow - Enjoy professional development, tuition reimbursement, and real opportunities to advance your career.

Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company-provided benefits.

Hartford County Pay Range

$90,000 - $98,125 USD

About IVX Health

IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we\'re redefining the care experience and improving lives every day. As a growing healthcare organization, we\'re committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.

Guided by Our Purpose

Mission: To improve the lives of those we care for by redefining the care experience.

Vision: To be the nation\'s preferred destination for pharmaceutical care of complex chronic conditions.

Values: Be Kind. Do What\'s Right. Never Settle. Make It Happen. Enjoy the Ride.

Benefits & Perks

Eligible employees may receive:

• Medical, Dental, and Vision Coverage
• Prescription Drug Coverage and Telemedicine Services
• Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
• 401(k) Retirement Plan with Company Match
• Life, AD&D, and Disability Insuranc