Practice Manager

Syracuse Oral & Maxillofacial Surgery; City of Syracuse (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Syracuse Oral & Maxillofacial Surgery is seeking a Practice Manager to oversee daily operations of the Syracuse, NY clinic. The role focuses on patient-centered service, scheduling, registration, verification, and billing coordination, while leading staff and ensuring regulatory compliance.

The candidate will supervise teams, support training, manage HR duties, and collaborate with leadership on budgets, vendor relations, and policy improvements to maintain a high-quality patient experience.

Qualifications

• Experience in dental/OMS practice management is preferred.
• Knowledge of scheduling, patient intake, insurance verification, and billing workflows in healthcare.

Responsibilities

• Oversee daily operations of the dental surgery practice.
• Manage front office workflows: scheduling, patient registration, insurance verification, billing coordination.
• Lead staff, provide training, monitor performance and staffing schedules.
• Ensure compliance with healthcare regulations and privacy requirements (HIPAA).
• Collaborate with leadership on budgeting, vendor relationships, and policy implementation.

Skills

Staff supervision

Operations management

HR duties

HIPAA/compliance

Communication

Leadership

Education

Bachelor's degree in healthcare administration or related field

Tools

Practice management software

Electronic Health Records (EHR)

Billing software

Job description

Company Description

Syracuse Oral & Maxillofacial Surgery is a specialized OMS practice with multipke locations located in Syracuse, New York area. The practice focuses on providing advanced oral and maxillofacial surgical care to patients in the Syracuse area and surrounding communities. Team members work in a clinical environment that values patient safety, clear communication, and coordinated care with referring providers. The practice offers opportunities to contribute to a high-quality patient experience while supporting the operational needs of a busy surgical office.

Role Description

The Practice Manager is responsible for overseeing the daily operations of the oral and maxillofacial surgery practice, ensuring efficient, patient-centered service delivery. This full-time, on-site role in Syracuse, NY includes managing front office and administrative workflows such as scheduling, patient registration, insurance verification, and billing coordination. The Practice Manager leads and supports staff, oversees training, performance, and staffing schedules, and promotes a positive, inclusive workplace culture. Day-to-day responsibilities include monitoring operational metrics, maintaining compliance with healthcare regulations, supporting clinical & business teams with resource needs, all HR responsibiilities, and addressing patient concerns promptly and professionally. The role also involves collaborating with leadership on budgeting, process improvement, vendor relationships, and implementation of practice policies and procedures.

Qualifications

• Experience in dental practice management, including staff supervision, daily operations oversight, and HR duties/laws especially those pertainjng to NYS

• Knowledge of scheduling, patient intake processes, insurance verification, and billing workflows within a healthcare setting.
• Understanding of healthcare regulations, privacy requirements (such as HIPAA), OSHA and basic compliance practices.
• Strong organizational, time management, and problem-solving skills, with the ability to prioritize in a busy clinical environment.
• Effective written and verbal communication skills and the ability to interact respectfully with patients, staff, and clinicians.
• Comfort with practice management software, electronic health records, and common office productivity tools.
• Demonstrated ability to lead teams, support professional development, and foster a collaborative, inclusive work culture.
• Prior experience in oral surgery, dental office settings is beneficial; associate or bachelor’s degree in healthcare administration, business, HR or a related field is preferred.