Practice Manager

CHD Brand; Chicopee (MA); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vacation time

Job summary

The Center for Human Development (CHD) seeks an experienced Practice Manager to oversee the CBHC Clinic in Chicopee, MA and the Griswold Clinic in Palmer, MA, ensuring high-quality care and efficient operations. Responsibilities include supervising outpatient behavioral health programs, coordinating staff across sites, and maintaining HIPAA compliance, billing knowledge, and EMR usage.

A Bachelor’s in healthcare administration is required; a Master’s is preferred, with 3–5 years of experience

Qualifications

• Bachelor’s degree in healthcare administration, Business Admin, Psychology, or related field.
• Master’s degree in healthcare administration (MHA), MBA, or related field preferred.
• 3–5 years practice management or healthcare operations experience, with at least 2 years in supervision.
• Reliable, registered and insured vehicle and CORI background check.
• HIPAA, 42 CFR Part 2 and state behavioral health regs familiarity.

Responsibilities

• Oversee Outpatient Behavioral Health Clinic and programs across Chicopee and Palmer.
• Supervise staff, ensure quality of care objectives, and monitor safety and efficiency.
• Market, monitor, and maintain compliance with accreditation and billing standards.

Skills

Staff leadership

Organizational skills

Communication skills

Interpersonal skills

Telehealth operations

Education

Bachelor’s degree in healthcare administration or related field

Master’s degree in healthcare administration or MBA (preferred)

Tools

EHR / practice management systems

Microsoft Office Suite

Job description

CHD Griswold Center
Palmer, MA 01069, USA

The Center for HumanDevelopment (CHD)is currently seeking an experienced Practice Manager with our Outpatientprograming. This role will require management of both our CBHC Clinic in Chicopee, MA clinic and our Griswold Clinic in Palmer, MA.

Your role as aPractice Manager:

The Practice Manageris responsible forassuring that the Outpatient Behavioral Health Clinic and other programsoperatedfrom the outlying office, are adequately supervised, marketed andmonitored; and achieve quality of careobjectivesand standards and that the physical plan functions in a safe and efficient manner.

Qualifications:

• Experience in a behavioral health, mental health, or outpatient clinical settingis stronglypreferred.
• Working knowledge of behavioral health billing, including CPT codes for and associated payer requirements.
• Familiarity with HIPAA, 42 CFR Part 2, and applicable state behavioral health regulations.
• Demonstrated experience managing staff across multiple locations or departments.
• Proficiencywith EHR/practice management systems and Microsoft Office Suite.
• Strong organizational, communication, and interpersonal skills with the ability to lead through influence.
• CMPE (Certified Medical Practice Executive) or equivalent professional certification preferred.
• Experience with value-based care models, collaborative care, or integrated behavioral health.
• Familiarity with CARF or Joint Commission accreditation standards for behavioral health.
• Experience supporting telehealth operations in an outpatient behavioral health setting.

Requirements:

• Bachelor’s degree in healthcare administration, Business Administration, Psychology, ora relatedfield. (Required)
• Master’s degree in healthcare administration(MHA), Business Administration (MBA), or related field (preferred)
• Minimum of 3–5 years of practice management or healthcare operations experience, with at least 2 years in a supervisory role.
• Reliable, registered & insured vehicle and approved driving record check
• Approved criminal background check (CORI)

Payrate:

$72,000-$90,000, based on experience. Also take advantage of a phenomenal benefit package that includes Dental,Health,and Life insurance. Paid time off, earned vacation time and paid holidays just to name a few.

Schedule:

This is a full-timeopportunity;schedule is Monday-Friday 8am-4:30pm. Applicants will split time between the Palmer, MA and Chicopee, MA clinics.

At Center for Human Development (CHD) Care Finds a Way:

The Center for Human Development (CHD)providesa broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebratingdifferences,inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHDis a reflection ofthose we serve.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.