Practice Manager

Harbor Health Services, Inc.; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

403b Savings Plan

Generous Paid Time Off + 11 holidays

Job summary

Harbor Health Services in Boston seeks a Practice Manager for the Geiger Gibson Community Health Center to act as the strategic and operational leader of the site, owning outcomes across access, patient experience, team engagement, financial performance, and efficiency.

You will collaborate with clinical, nursing, and administrative leaders to run a high-performing, patient-centered practice, acting as the “CEO of the practice” to solve problems and drive continuous improvement for patients,

Qualifications

• 5+ years managing teams in healthcare or business (ambulatory practice preferred).
• Knowledge of health planning and clinic management, including patient registration, scheduling, and referral management.
• Excellent communication and presentation skills.
• Demonstrated leadership across a broad range of constituents.
• Experience in a Community Health Center setting preferred; EPIC/OCHIN experience preferred.

Responsibilities

• Owns the overall performance of the practice, including access, productivity, patient experience, and financial outcomes.
• Uses data to identify opportunities, set direction, and drive measurable improvement.
• Leads collaboration with clinical, nursing, and administrative leaders to ensure a high-performing, patient-centered environment.
• Oversees daily clinic operations, ensuring appropriate staffing and workflows.
• Manages resources and supports revenue cycle functions at the site level (registration, scheduling, charge capture).
• Builds strong relationships with community partners to enhance care coordination.
• Drives continuous improvement using a PDSA-style mindset; adheres to regulatory and quality standards.

Skills

Communication skills

Leadership

Team development

Data-driven decision making

Customer service mindset

Patient access experience

KPIs & metrics familiarity

Tools

EPIC / OCHIN EHR

Office 365 (Excel, Word, Outlook, Teams)

Job description

Harbor Health Services

is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. To help further the mission of Harbor, we are looking for a talented Practice Manager to join our team at the Geiger Gibson Community Health Center.

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role

The Practice Manager serves as the strategic and operational leader of their practice site. This role combines hands on leadership with data driven decision making to drive continuous improvement to achieve site and organizational goals. The Practice Manager is responsible for the overall performance of the clinic, including access, patient experience, team engagement, financial performance, and operational efficiency.

The Practice Manager leads through collaboration—partnering closely with clinical, nursing, and administrative leaders—to ensure the practice operates as a high-performing, patient-centered, and team-driven environment.

This role requires a “CEO of the practice” mindset — owning outcomes, solving problems, and driving continuous improvement to meet the needs of patients, staff, and the organization.

Responsibilities

Practice Ownership & Performance

• Owns the overall performance of the practice, including access, productivity, patient experience, and financial outcomes.
• Uses data to identify opportunities, set direction, and drive measurable improvement.
• Ensures clinic operations are efficient, consistent, and aligned with organizational standards.
• Proactively identifies barriers to care and implements solutions to improve access and flow.

Leadership & Team Development

• Develops, implements and trains teams on new and updated workflows that drive efficiency, consistency and continuous improvement across operations.
• Leads, coaches, and develops a multidisciplinary team, fostering a culture of accountability, collaboration, and engagement.
• Builds a strong team environment where staff feel supported, challenged, and connected to the mission.
• Addresses performance concerns directly and constructively, while recognizing and developing high performers.
• Models leadership behaviors that promote ownership and accountability at all levels.
• Oversees daily clinic operations, ensuring appropriate staffing, workflows, and coverage to meet patient demand.
• Ensures front-end, back-end, and clinical support workflows, in partnership with clinical leadership, are aligned and functioning effectively.
• Drives standardization of processes while remaining adaptable to site-specific needs.
• Maintains readiness for regulatory, compliance, and quality standards.

Access & Patient Experience

• Champions a “no appointment left behind” mindset to maximize access for patients.
• Monitors key access metrics (e.g., third next available, no-show rates, schedule utilization) and takes action to improve performance.
• Ensures a consistent, high-quality patient experience across all touchpoints.

Financial & Resource Management

• Manages clinic resources responsibly, including staffing, supplies, and operational expenses.
• Understands and influences key financial drivers of the practice.
• Supports revenue cycle functions at the site level, including accurate registration, scheduling, and charge capture.

Collaboration & Partnership

• Builds and maintains strong relationships with community partners to enhance care coordination, improve access, and support the needs of the populations we serve.
• Works in close partnership with clinical, nursing, and operational leaders to drive shared success.
• Contributes to cross-functional initiatives and organizational priorities.
• Brings forward ideas, solutions, and feedback to continuously improve systems and processes.

Continuous Improvement

• Leads and supports implementation of new initiatives, workflows, and operational changes.
• Uses a problem‑solving mindset to test, learn, and refine approaches (PDSA‑style thinking).
• Encourages innovation and local problem‑solving within the practice.
• Maintains regular and punctual attendance.
• Performs other related duties as assigned.

Requirements

• Minimum of 5+ years of progressive responsibility managing teams in a business and or healthcare environment, ambulatory practice experience preferred
• Knowledge of the principles and practices of health planning and clinic management, including Patient Registration, Scheduling, Template Building and Referral Management
• Excellent communication (both oral and written) and presentation skills
• Demonstrated leadership skills across a broad range of constituents
• Ability to lead and develop teams focused on patient satisfaction; proven track record in delivering outstanding customer service
• Experience in a Community Health Center setting preferred
• Technical experience using Electronic Health Records (EHR), 2 years of experience with/knowledge of EPIC/OCHIN EHR preferred
• Familiarity with health insurance, health care regulations, and DPH/HRSA preferred
• Intermediate skills in Office 365 including Excel, Word and Outlook and Teams
• Must be familiar with Key Performance Indicators (KPIs) and Metrics.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Salary Disclosure

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.

Schedule

Monday - Friday

Full Time