Practice Management- Senior Learning and Performance Consultant

Edward Jones; Tempe (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Disability coverage

401k plan

Paid holidays

Vacation time

Bonus & profit sharing

Job summary

Edward Jones is seeking a Senior Learning and Performance Consultant in Tempe to diagnose performance needs, design scalable learning journeys, and lead high-impact initiatives across the firm. You’ll collaborate with leaders and SMEs to deliver measurable business outcomes and accelerate talent development.

The role requires 7+ years in L&D or related fields, strong instructional design skills, and experience with LMS/digital learning platforms. Industry experience is a plus.

Qualifications

• Master's degree in Education, Organizational Psychology, Human Resources, Organizational Development, Business, or a related field; or equivalent experience.
• 7+ years of experience in Learning & Development, Performance Consulting, Talent Development, or a related field.
• 3+ years of experience leading enterprise-wide or large-scale learning and performance initiatives.
• Experience developing learning strategies, capability-building programs, and performance improvement solutions aligned to business objectives.
• Experience using instructional design, adult learning principles, competency models, or capability frameworks.
• Experience leveraging learning metrics, KPIs, and analytics to evaluate program effectiveness and business impact.
• Experience building business cases, ROI analyses, or investment recommendations for learning initiatives.
• Experience leading cross-functional projects and partnering with senior stakeholders.
• Experience facilitating workshops, learner research, design thinking sessions, or discovery engagements.
• Experience with learning technologies, learning management systems (LMS), or digital learning platforms.

Responsibilities

• Partner with business leaders and stakeholders to assess performance needs, identify capability gaps, and develop learning solutions that support strategic business objectives.
• Lead complex learning and performance initiatives from strategy through implementation, ensuring programs deliver measurable business impact and talent development outcomes.
• Collaborate with cross-functional teams, subject matter experts, and end users to design, develop, and implement impactful learning experiences at scale.
• Conduct learner, performance, and business research to inform recommendations, validate solutions, and improve learning effectiveness.
• Apply instructional design principles, learning technologies, and adult learning best practices to create engaging and effective learning programs.
• Develop and leverage success metrics, analytics, learner feedback, and business performance data to measure impact and drive continuous improvement.
• Partner with internal teams and external vendors to identify, curate, and integrate learning resources that support business and workforce development goals.
• Design and manage end-to-end learning journeys that build critical capabilities and support employee performance across the organization.
• Prepare business cases, resource plans, project estimates, and recommendations to support investment decisions and learning strategy priorities.
• Mentor and coach learning professionals, providing guidance and feedback to strengthen team capabilities and ensure high-quality deliverables.
• Stay current on emerging learning technologies, industry trends, and best practices to continuously enhance learning programs and drive innovation.
• Support enterprise learning strategies that accelerate skill development, improve performance, and enable the successful adoption of new ways of working.

Skills

Learning & Development

Performance Consulting

Talent Development

Instructional design

Analytics

ROI analyses

Stakeholder management

Education

Master's degree in Education/Organizational Psychology/HR/OD/Business

PhD/EdD preferred

Tools

LMS

Learning technologies

Job description

This job posting is anticipated to remain open for 30 days, from 04-Nov-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately‑owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Field Learning is responsible for building new capabilities critical to our firm's strategy at speed and scale, ensuring our 40,000+ branch team members are reskilled and upskilled to deliver industry‑leading service to their clients.

The Senior Learning and Performance Consultant is responsible for diagnosing business and learner needs and leading the creation and execution of high‑performance learning journeys across the value stream, leading multiple complex learning and performance initiatives that deliver business outcomes in support of the firm strategy by accelerating talent development and adoption of new/improved behaviors

What You’ll Do

• Partner with business leaders and stakeholders to assess performance needs, identify capability gaps, and develop learning solutions that support strategic business objectives.
• Lead complex learning and performance initiatives from strategy through implementation, ensuring programs deliver measurable business impact and talent development outcomes.
• Collaborate with cross‑functional teams, subject matter experts, and end users to design, develop, and implement impactful learning experiences at scale.
• Conduct learner, performance, and business research to inform recommendations, validate solutions, and improve learning effectiveness.
• Apply instructional design principles, learning technologies, and adult learning best practices to create engaging and effective learning programs.
• Develop and leverage success metrics, analytics, learner feedback, and business performance data to measure impact and drive continuous improvement.
• Partner with internal teams and external vendors to identify, curate, and integrate learning resources that support business and workforce development goals.
• Design and manage end‑to‑end learning journeys that build critical capabilities and support employee performance across the organization.
• Prepare business cases, resource plans, project estimates, and recommendations to support investment decisions and learning strategy priorities.
• Mentor and coach learning professionals, providing guidance and feedback to strengthen team capabilities and ensure high‑quality deliverables.
• Stay current on emerging learning technologies, industry trends, and best practices to continuously enhance learning programs and drive innovation.
• Support enterprise learning strategies that accelerate skill development, improve performance, and enable the successful adoption of new ways of working.

Required Qualifications

• Master's degree in Education, Organizational Psychology, Human Resources, Organizational Development, Business, or a related field; or equivalent experience.
• 7+ years of experience in Learning & Development, Performance Consulting, Talent Development, or a related field.
• 3+ years of experience leading enterprise‑wide or large‑scale learning and performance initiatives.
• Experience developing learning strategies, capability‑building programs, and performance improvement solutions aligned to business objectives.
• Experience using instructional design, adult learning principles, competency models, or capability frameworks.
• Experience leveraging learning metrics, KPIs, and analytics to evaluate program effectiveness and business impact.
• Experience building business cases, ROI analyses, or investment recommendations for learning initiatives.
• Experience leading cross‑functional projects and partnering with senior stakeholders.
• Experience facilitating workshops, learner research, design thinking sessions, or discovery engagements.
• Experience with learning technologies, learning management systems (LMS), or digital learning platforms.

Preferred Qualifications

• Doctorate (PhD or EdD) in a related field.
• Experience in Financial Services, Wealth Management, Banking, Insurance, or Brokerage.
• Experience leading enterprise learning transformations, workforce reskilling, or large‑scale capability‑building initiatives.
• IBM Enterprise Design Thinking certification or similar credential.
• Experience with user experience (UX) research or human‑centered design methodologies.
• Expertise in Talent Management, Leadership Development, Organizational Effectiveness, Change Management, or Workforce Planning.
• Experience coaching or mentoring learning and development professionals.
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

• Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long‑term disability, basic life, and basic AD&D coverage.
• Short- and long‑term disability, basic life, and basic AD&D coverage are provided at no cost to associates.
• Edward Jones offers a 401k retirement plan, and tax‑advantaged accounts: health savings account, and flexible spending account.
• Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.
• Associates may be eligible for bonuses and profit sharing.
• All associates are eligible for the firm's Employee Assistance Program.