Practice Management- Senior Learning and Performance Consultant

Edward Jones; Scottsdale (AZ); Presencial; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and prescription drug

Dental

Vision

Short- and long-term disability

Basic life and AD&D

401k retirement plan

Health savings account

Flexible spending account

Paid holidays (10)

Vacation days (15)

Volunteer day

Descripción de la vacante

Edward Jones seeks a Senior Learning and Performance Consultant to diagnose business and learner needs and lead high‑impact learning journeys across the value stream, accelerating talent development and adoption of new behaviors.

You will partner with leadership, mentor colleagues, and design enterprise learning initiatives that measurably influence business outcomes, grounded in instructional design and learning science.

Formación

• Master's Degree or equivalent in Education, Organizational Psychology, Human Capital Management, or related field; Doctorate preferred.
• 7+ years of experience in corporate learning, performance consultation, or similar role.
• 3+ years leading strategic design of firmwide learning initiatives from ideation to delivery with demonstrable impact.
• 2+ years leading others as a performance consultant and facilitating Design Thinking or UX research projects.

Responsabilidades

• Establish trusted partnerships with business leaders to translate strategy into performance objectives.
• Lead cross-functional teams to design and deliver learning experiences at speed and scale.
• Apply learner insights and adult learning principles to optimize learning outcomes.
• Define measurement plans, KPIs, and ROI to evaluate impact.

Conocimientos

Learning Sciences

Instructional Design

Assessment

Capability Mapping

Modern Learning Tools

ROI Analysis

Design Thinking

Project Leadership

Stakeholder Management

Educación

Master's Degree or equivalent in Education, Organizational Psychology, Human Capital Management, or related field; Doctorate preferred

Herramientas

IBM Co-creator Badge

Descripción del empleo

This job posting is anticipated to remain open for 30 days, from 06-Nov-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Field Learning is responsible for building new capabilities critical to our firm's strategy at speed and scale, ensuring our 40,000+ branch team members are reskilled and upskilled to deliver industry-leading service to their clients.

The Senior Learning and Performance Consultant is responsible for diagnosing business and learner needs and leading the creation and execution of high-performance learning journeys across the value stream, leading multiple complex learning and performance initiatives that deliver business outcomes in support of the firm strategy by accelerating talent development and adoption of new/improved behaviors

What You'll Do

• Establish trusted partnerships as a consultant to business leaders throughout the organization, employing diplomacy, objectivity, and learning sciences, while utilizing advanced knowledge and skill sets, to create targeted learning interventions by translating business outcomes and strategy into performance outcomes, moments that matter applications, and learning objectives.
• Informally lead matrixed, cross-functional teams on highly complex learning and performance initiatives, facilitating a learner-centered creative design process, conducting learner research, co-creating with end-users, prototyping learning experiences that achieve performance outcomes, and ensuring first-time quality at speed and scale while continuously exercising high levels of individual discretion regarding matters of firm importance.
• Use advanced skills and expertise to apply learner experience research, insights, adult learning principles, processes, technology, techniques, and measures to recommend, implement, and support the creation and continuous optimization of learning experiences to achieve enterprise business outcomes.
• Partner with insights and analysis teams across the firm to design research projects, test & learns, learning measurement plans, KPIs, and feedback loops to identify learning and performance opportunities, formulate and validate recommendations, monitor performance, evaluate impact, and predict future needs.
• Partner with internal stakeholders and established vendors to curate and incorporate appropriate resources into learning and performance initiatives.
• Serve as a mentor and coach to learning and performance consultants and design teammates at a variety of levels, using modeling, feedback, and coaching techniques within project work to ensure quality outcomes and support internal talent development.
• Strategically sequence all initiatives within a value enablement function and synthesize them into continuous learning and performance journeys that build critical capabilities, protect learner mindshare, and optimize talent performance to achieve enterprise business outcomes.
• Develop business cases, including cost estimates (time and resource), to present need for investment or divestment in learning and performance initiatives.
• Stay current on research and practices in Learning & Development and other industries, experimenting with new applications and processes to optimize learning experiences, accelerate business outcomes, support the development of teammates, and build Enterprise Learning capabilities
• Master's Degree (or equivalent experience) in Education, Organizational Psychology, Human Capital Management, or related field; Doctorate preferred
• 7+ years of experience in corporate learning, performance consultation, or similar role
• Expert knowledge of Learning Sciences, Instructional Design, Assessment, Capability Mapping, and Modern Learning Experience Tools and Methodologies
• 3+ years of proven experience successfully leading the strategic design of firmwide learning and performance initiatives from initial ideation through delivery, resulting in demonstrable impact to Business or Human Resources objectives
• 2+ years of experience in the following categories:
• successfully leading others as a performance consultant to diagnose and solve complex human performance challenges using a sophisticated set of consultative tools and methodologies
• successfully facilitating Design Thinking sessions and workshops and/or User Experience research projects to develop learning and performance strategies in partnership with end-users; IBM Co-creator Badge preferred
• identifying opportunities for learning and performance to yield measurable business outcomes, making business cases (ROI; Cost/Benefit Analysis), and delivering projected results
• navigating highly complicated group dynamics and conflicting feedback to recommend solutions that meets all parties' needs while keeping the learner top of mind and work deliverables on track.
• working on sensitive, privileged, and confidential projects, working with discretion, maneuvering high risk situations, and appropriately adhering to legal and compliance guidelines
• effectively delegating responsibilities and informally leading cross-functional teams
• successfully mentoring and coaching learning and performance professionals at a variety of levels without formal leadership responsibilities, resulting in demonstrable improvement to their performance.
• Expert knowledge of Learning Sciences, Instructional Design, Assessment, Capability Mapping, and Modern Learning Experience Tools and Methodologies
• Proficient understanding of the Financial Services Industry and Talent Management, with specialization in at least one disc
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short-and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.