Practice Liaison

Penn Medicine; Bala Cynwyd (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Penn Medicine is seeking a Practice Liaison to support ambulatory Revenue Cycle operations. You will serve as the primary billing and AR contact and help onboard end users while driving process improvements across departments.

You will deliver Professional Billing training, maintain training materials, and collaborate with the Revenue Process team to monitor KPIs and goal progress. This position is on site at 150 Monument Road with travel as needed.

Qualifications

• Required H.S. Diploma/GED and 2+ years’ experience in physician billing or healthcare industry
• Preferred Bachelor's Degree
• On-going Pennchart Professional Billing credentialing program and training material updates

Responsibilities

• Acts as primary contact for all billing processes and AR issues
• Onboards Revenue Cycle end users and delivers professional billing training
• Meets with Revenue Cycle users quarterly to review KPIs and set goals
• Supports training development and maintains classroom materials
• Travels to practice locations as needed to assist AR performance
• Analyzes reimbursement trends and payer mix using EMR reports
• Maintains knowledge of Revenue Process and suggests process improvements
• Contributes to Rev Cycle Workshop agenda and quarterly newsletter
• Conducts Epic APM Resolute PB training (60 classes/year) with 75 learners/year

Skills

Revenue cycle

Training delivery

Analytical skills

Communication

Project coordination

Education

High School Diploma or GED

2+ years physician billing/healthcare

Bachelor's Degree (preferred)

Tools

Epic

EMR reports

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)

Department: AR Project-Systems

Location: 150 Monument Road

Hours: Per Departmental Needs

Summary:

The Practice Liaison supports the ambulatory practices in all aspects of Revenue Cycle to help ensure the long-term financial health of the entity. The Practice Liaison serves as the primary contact for all billing processes and accounts receivable issues. The practice liaison will assist in onboarding Revenue Cycle end users and play an integral role in Rev cycle end user professional development through the identification of workflow opportunities and optimization goal setting. The PL meets with each Rev Cycle user on a rolling quarterly basis to revenue Key Performance Indicators and assess practice level opportunities to establish short term and long term goals. In addition, the Practice Liaison must complete the Pennchart Professional Billing credentialing program and will be responsible to independently conduct Professional Billing Training classes as well as system update support via content updates and end user education and support.

Accountabilities

• Attends all required training sessions, maintains knowledge of systems, internally and externally as required.
• Acts as a liaison between the practice and the Revenue Process department. Provides support to 60 Accounts Receivable Representatives. Responsible for knowing all issues affecting practice accounts receivable. May travel to various practice locations in support of this goal.
• Works with the Professional Billing Office and the Revenue Process department to maintain effective lines of communication regarding practice specific issues.
• Facilitates resolution of billing office and practice/department issues to expedite claim submission and reimbursement.
• Initiates Meet and Greets with all new Revenue Cycle Support Staff [10+ years]
• Meets with each Revenue Cycle user quarterly to review department level [200+ departments]. Accounts receivable and denial data for quarterly department Revenue Cycle Meetings [60+/year]. Establishes short-term quarterly goals
• Conducts and documents Shoulder to Shoulder Rev Cycle end user analysis to identify user strengths and opportunities – sets short term/long term goals [30+/year].
• Monitors and/or analyzes practice accounts receivables.
• Distribution of Monthly AR Facesheet Report
• Provides support to gain a good understanding of the billing process.
• Assists in performing analytical and statistical review of reimbursement trends, charge and payer mix through the use of EMR reports and other system tools for > 200 Epic departments, 300+ clinicians.
• Serves as a resource to review, resolve and process complex accounts and disseminate the results to practice personnel.
• Works carrier rebilling projects.
• Maintains knowledge of the Revenue Process and makes recommendation for process improvement in accordance to changes in the healthcare industry.
• Maintains knowledge of entity policies, billing procedures and health care industry standards.
• Contribute and present to Rev Cycle Bi-Monthly Workshop agenda
• Contribute to Rev Cycle Quarterly Newsletter publication
• Epic APM Resolute PB trainer - conduct EPIC APM Resolute Professional Billing training classes - 60 classes per year approximately 75 learners per year.
• Requires successful completion of the credentialed training program.
• Responsible for training material updates and ongoing maintenance of classroom related materials consisting of five professional billing classes.
• Facilitates EPIC APM Resolute Training Courses by supporting and mentoring PB Credential Training incumbents.
• Is prepared for class and provides updated training material and documentation. Assures efficient use of class time.
• Presents suggestions for training material updates and collaborates with PBO training committee for approval and curriculum execution.

Education/Experience

Required H.S. Diploma/GED and 2+ years’ experience in physician billing or healthcare industry

Preferred Bachelor's Degree

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.