Practice Lead, Experience Intelligence

WON.ai; San Diego (CA); On-site; USD 250,000 - 350,000; Full time

Job summary

WON.ai is seeking an executive to lead its Experience Intelligence practice. The role sits at the crossroads of business strategy, customer experience, and data-driven AI, guiding consumer-facing brands toward measurable value.

The successful candidate will translate complex consumer dynamics into actionable initiatives, speak with CEOs, CFOs, CMOs, and private equity partners, and ensure changes drive revenue, margins, and enterprise value across acquisition, conversion, merchandising, pricing,

Job description

WON.ai is building a new kind of AI transformation firm for consumer businesses.

Our Experience Intelligence practice sits at the intersection of business strategy, customer experience, commerce, data, design, and AI. We help retail, e-commerce, and consumer businesses understand where customer experience is creating or destroying enterprise value, determine what should change, and turn those insights into measurable business outcomes.

We are looking for the executive who will lead that practice.

This is not a traditional UX, CRO, digital experience, or e-commerce leadership role. It is also not traditional consulting where the work ends with a strategy deck.

We need someone who deeply understands how consumer businesses make money.

Someone who can walk into a room with a CEO, CMO, CFO, Chief Digital Officer, or private equity operating partner and connect what is happening across acquisition, conversion, merchandising, pricing, promotions, retention, loyalty, customer experience, and technology directly back to the P&L.

Someone who can absorb enormous amounts of information, identify the few things that actually matter, determine what they are worth, and