Practice Lead Children's Medical Group Fairlawn/Hudson

Davita Inc.; Fairlawn (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking an Operations Manager to oversee daily office functions and ensure compliance with business policies. The role involves staff training, customer relationship management, and addressing operational challenges, ensuring high-quality patient care and operational efficiency.

Qualifications

• Experience in healthcare operations management preferred.
• Strong skills in leadership, communication, and problem-solving.
• Ability to manage and train staff effectively.

Responsibilities

• Oversees daily functioning of operational systems.
• Trains staff on office protocols and job responsibilities.
• Resolves third-party payor and patient billing issues.

Skills

Customer Relationship Management

Operational Oversight

Staff Training

Problem Resolution

Data Management

Job description

Description
What You Will Do

• Oversees daily functioning of all operational systems in office. Ensures implementation of business policies and procedures for the daily operations of the office.


• Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs to Supervisor or Administrator. Validates employee schedule time worked in Kronos.


• Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator for annual review.


• Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor/administrator of significant activities.


• Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff.


• In collaboration with providers' orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency.

Additional Responsibilities

• Performs other duties as assigned.


• Complies with all policies and standards.


• For specific duties and responsibilities, refer to documentation provided by the department during orientation.


• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.