Practice Group Manager

lifestance; Decatur (GA); On-site; USD 60,000 - 79,000; Full time

Benefits offered by this job

medical

dental

vision

AD&D

short and long-term disability

life insurance

401k retirement savings with employer"

paid parental leave

paid time off

holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Group Manager to lead on-site teams across multiple Georgia offices. You will coach staff, monitor clinical, operational, and financial outcomes, and drive service excellence in collaboration with leadership.

The role focuses on optimizing workflows, staff performance, and patient access to care while partnering with Directors and clinicians to meet targets and sustain LFST standards.

Qualifications

• Duties in operations management and clinician support.
• Experience coordinating multi-office workflows is beneficial.
• Strong communication and leadership skills required.

Responsibilities

• Oversee financial performance and KPI reporting for practice group.
• Coordinate office operations and ensure adherence to SOPs.
• Support clinicians with administrative and operational needs.

Job description

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

The Practice Group Manager will be on site to provide direction, coaching, and support to team members and clinicians in their assigned offices serving as local culture carriers and an extension of operations leadership. They will monitor workflow processes, outcomes, clinician/patient satisfaction and performance measures to ensure their offices are meeting or exceeding the established clinical, operational, and financial objectives set in cooperation with leadership.

Compensation : $60,000 - 79,000/annually, plus annual bonus potential

Locations

• 160 Clairemont Ave, Suites 400,445 Decatur, GA 30030
• 1401 Peachtree St Ne, Suite 110 Atlanta, GA 30309
• 2801 Buford Highway NE, Suite 100 Atlanta, GA 30329

Duties/Responsibilities

Operational Excellence

• Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director.
• Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; elevate and resolve facility issues.
• Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for their assigned practice group.
• Provide Operations Director with root causes and action plans for any identified areas of under-performance.
• Ensure implementation of all LFST operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals.
• Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.
• Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care.
• Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization.
• Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.

Staff Performance and Support

• Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinator(s), Medical Services Coordinator(s).
• Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure mental health service delivery according to LFST expectations, policies, and procedures.
• Provide direct administrative oversight and operational support for therapists and prescribers within practice group.

Clinician Performance and Support

• Support in-office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection.
• Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and center specific operations); reach out to new clinician hires and assist and ensure that onboarding tasks are completed for smooth introduction.
• Partner with Intake team to ensure efficient patient matching and timely ramp of new clinical team members.
• Serve as Operations contact for clinician admin questions and concerns on operational support.
• Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution.
• Partner with Clinical Director & RMD/RAPRN to ensure clinicians have support around case consults, clinical documentation & integrity, and clinical best practices.
• Clinician Issue-Resolution & retention: communicates weekly with Operational and Clinical Directors to flag issues related to clinician dissatisfact