Practice Group Manager

lifestance; Arlington (MA); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking an on-site Practice Group Manager to lead and coach teams across multiple Massachusetts offices, monitoring workflows, clinician and patient satisfaction, and performance metrics in collaboration with leadership. This role drives operational excellence, financial targets, and effective service delivery within LifeStance Health's clinical network.

The position focuses on sustaining high performance, implementing processes, and coordinating with shared services to

Responsibilities

• Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets.
• Coordinate and oversee responsibilities to ensure offices operate efficiently and smoothly; escalate and resolve facility issues.
• Accountable for monthly performance management and KPI reporting, including variance analyses and action plans.
• Provide Operations Director with root causes and action plans for identified under-performance.
• Ensure implementation of LFST operational and clinical processes to drive service excellence and meet performance goals.
• Partner with shared services teams to ensure clinician and patient support and effective delivery of mental health services.
• Collaborate with local leadership to promote LFST in geographies and increase patient access to care.
• Assess available patient capacity and clinician utilization to optimize resources.
• Build a high-performing team through selection, training, and performance management of office staff as a culture carrier.
• Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinators, Medical Services Coordinator).
• Partner with Clinical Leadership Team to ensure service delivery according to LFST expectations, policies, and procedures.
• Provide administrative oversight for therapists and prescribers within practice group.
• Support in-office clinician engagement activities to promote LFST culture and clinician satisfaction.
• Assist onboarding and training of new clinician hires and ensure onboarding tasks are completed for smooth integration.
• Collaborate with Intake to ensure efficient patient matching and timely ramp of new clinical team members.
• Serve as Operations contact for clinician admin questions and concerns on operational support.
• Oversee escalated patient complaints and drive resolution.
• Coordinate with Clinical Directors to ensure clinicians have support around case consults and documentation.

Job description

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.


• Empathy: We seek out diverse perspectives and listen to learn without judgment.


• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.


• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary

The Practice Group Manager will be on site to provide direction, coaching, and support to team members and clinicians in their assigned offices serving as local culture carriers and an extension of operations leadership. They will monitor workflow processes, outcomes, clinician/patient satisfaction and performance measures to ensure their offices are meeting or exceeding the established clinical, operational, and financial objectives set in cooperation with leadership.

Compensation

$68,000 - 90,000/annually, plus annual bonus potential

Locations

• 22 Mill St. Suites 004 & 308 Arlington, MA 02476


• 625 Mt Auburn Street, Suite 205A Cambridge, MA 02138


• 101 Main St. Suite 201 Medford, MA 02155

Duties/Responsibilities

Operational Excellence

• Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director.


• Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; **escalate** and resolve facility issues.


• Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for their assigned practice group.


• Provide Operations Director with root causes and action plans for any identified areas of under-performance.


• Ensure implementation of all LFST operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals.


• Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.


• Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care.


• Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization.


• Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.

Staff Performance and Support

• Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinator(s), Medical Services Coordinator(s).


• Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure mental health service delivery according to LFST expectations, policies, and procedures.


• Provide direct administrative oversight and operational support for therapists and prescribers within practice group.

Clinician Performance and Support

• Support in-office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection.


• Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and center specific operations); reach out to new clinician hires and assist and ensure that onboarding tasks are completed for smooth introduction.


• Partner with Intake team to ensure efficient patient matching and timely ramp of new clinical team members.


• Serve as Operations contact for clinician admin questions and concerns on operational support.


• Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution.


• Partner with Clinical Director & RMD/RAPRN to ensure clinicians have support around case consults, clinical documentation & integrity, and clinical best practices.


• Clinician Issue-Resolution & retention: communicates weekly with Operational and Clinical Directors to flag issues related to clinician dissatisfaction.


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