Practice Director - Identity Deploy

Optiv; Overland Park (KS); Remote; USD 125,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you will assist customers with TurboTax products and tax return software. This role offers flexible scheduling, allowing you to build your own hours while providing essential support to customers. With a focus on strong communication and empathy, you will help navigate inquiries ranging from basic navigation to tax questions. Enjoy competitive pay, bonuses for certification, and a supportive environment that fosters your growth and success.

Benefits

Flexible hours

Turbo Bonus Boost

Certification bonus

Qualifications

• Enthusiastic individuals eager to learn and assist customers.
• Ability to articulate clearly and empathetically.

Responsibilities

• Assist TurboTax customers with product-related inquiries.
• Provide continuous support to ensure customer success.

Skills

Strong communication skills

Customer service orientation

Empathy and understanding

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and answering simple tax questions. Continuous support will be provided to ensure your success.
• You will be paid $18.50 per hour.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, you must work at least 8 hours on April 13th, 14th, and 15th.
• Receive a $310 bonus for participating in certification as a TurboTax Product Expert.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you may work more if desired.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers navigate TurboTax products and software. Clear and empathetic articulation is key.
• Ability to understand customer needs, demonstrate empathy, and deliver excellent service is necessary.