Practice Delivery Leader - Healthcare

NELSON Worldwide, LLC; Miami (FL); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

401K plan

Full health benefits including medical

Wellness program

Pet Insurance

Career advancement

Paid time off

Paid parental leave

Flexible working schedules

Professional development

Job summary

NELSON Worldwide, LLC is seeking a Practice Delivery Leader for the Healthcare practice. You will oversee strategy execution, translate strategy into actionable plans, inspire teammates, and drive continuous improvement to achieve client satisfaction and business goals.

You will partner with Practice Leadership, Market Leaders, clients, project managers, and HR to deliver data-backed solutions, manage day-to-day operations, and optimize teammate development and service delivery.

Qualifications

• Experience in Healthcare Architecture and Design across Hospital/Medical Center and Physician offices.

Responsibilities

• Lead Practice Leadership and drive delivery capabilities across the firm.
• Review pricing efforts for high profile RFPs and MSAs to balance profitability.
• Review and negotiate contracts with legal to mitigate risk.
• Assess and optimize project performance with Studio Leaders.
• Identify friction points in project lifecycle and drive efficient solutions.
• Communicate shifts in priorities to Leadership & Teammates.
• Provide feedback and development opportunities with HR.
• Balance talent across Practice and Nelson-wide; promote resource sharing.
• Develop succession plans and transition important client relationships.
• Maintain client relationships as part of the Leadership team.
• Coordinate cross-team learning and exchange of ideas.
• Foster internal/external relationships to meet performance goals.
• Ensure documentation/contracts comply with Nelson standards.
• Monitor project scope, budget, and quality per client agreements.
• Track and ensure Deltek Project & Plan data quality.

Skills

Healthcare architecture & design

Leadership & team management

Communication

Financial acumen

Contract knowledge

Process improvement

Microsoft Office proficiency

Deltek VantagePoint usage

Tableau usage

Microsoft Teams

Zoom usage

Education

Architecture or Interior Design degree

15+ years of relevant experience

Healthcare design experience

Tools

Deltek VantagePoint

Tableau

Microsoft Teams

Zoom

Job description

• Physician(s) Offices

The Practice Delivery Leader is responsible for overseeing and executing on the Healthcare Practice Strategy for the project performance. With an in-depth knowledge of Healthcare Architecture and Design, and strong business acumen, the Practice Delivery Leader, in alignment with the Practice Strategy Leader, effectively informs and translates strategy into execution; inspires, supports, and empowers teammates; manages day-to-day operations; identifies and understands business issues to quickly adapt, make decisions, and lead the team through continuous improvement and innovation initiatives to achieve goals and ensure business success. This position works in lock step with the practice strategy leader to build the culture, delivery performance, and client engagement necessary to grow the practice.

Successful candidates partner with their Practice Leadership, Market Leaders, Clients, Project Managers, Teammates, Finance and Human Resources to understand challenges and opportunities to deliver strategic, data-backed solutions to support and optimize teammate development, service delivery, client satisfaction and overall organizational success. Expertise in Healthcare Architecture and Design is required.

Attributes To Support The NELSON Culture

• Go All In. Own the Outcome. We go all in—with urgency, follow-through, and pride in the result.
• Be Direct. Be Respectful. Be Authentic. We keep it real—with clarity, candor, and care.
• Grow with Purpose. We embrace growth—through learning, coaching, and continuous improvement.
• Think Bold. Execute Smart. We think boldly—and pair ambition with discipline.
• Make Space for Everyone. We value you—and build a culture where people can thrive and do their best work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• LEAD, in partnership with Practice Leadership, the Practice, internally, and leverage and evolve the capabilities of the firm while leading and working with other NELSON leadership including Business, Regional, and other Practice Leaders as it relates to their specific practice
• Work with Studio Leaders, Project Managers and National Leadership to review and support pricing efforts for high profile RFP responses, MSA responses, etc. to ensure profitability targets and competitive market landscape are balanced appropriately
• Work with Studio Leaders and Project Managers, in conjunction with legal counsel, to review and negotiate contracts, Letters of Agreements, AIA Agreements, etc. to mitigate risk in scope and contractual terms
• Assessing and analyzing project performance with Studio Leaders to find ways to optimize the business and meet goals
• In partnership with Practice Leadership, identify potential problems and points of friction within the project life cycle and work to find solutions to maximize efficiency and profitability
• Effective communicating with Leadership & Teammates about shifting priorities and projects
• In partnership with HR, provide consistent and constructive feedback to team and provide teammates with opportunities to achieve professional goals
• Manage resource balancing of talent across the Practice and Nelson-wide, including identifying opportunities for resource sharing across Practices, driving use of Extended Team Partners and/or hiring of new talent
• In partnership with HR, develop, participate in, and execute succession planning, including the transition of important client relationships
• Maintain and/or develop key account relationships and/or client relationships as necessary as a part of the Leadership team
• Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities
• Maintain positive relationships both internal and external; foster relationships and engage to effectively collaborate to achieve business performance goals
• Support and inform continuous improvement enhancements, including:
• Review documentation and contracts are compliant with NELSON standards, elevate issues as needed
• Support the project or account contract performance and process understanding the scope, budget, and quality agreed to by the Client
• Monitor and ensure Deltek Project & Plan data quality

Required Knowledge And Skills

• Healthcare Architectural Design in one or more of the following project types:
  • Hospital and Medical Centers
  • Medical Specialty Facilities
  • Physician(s) Offices
  • Medical Realty Developers
• Experience in leading & managing people and teams including motivation, empowerment, organization, innovation, integrity, decision making, and delegation
• Ability to effectively communicate at all levels of an organization
• Financial acumen including ability to understand financial performance, analyze data to derive insights and take necessary actions, and to prepare and manage project budgets
• Practice knowledge including a deep understanding of its industry and clients’ needs to deliver service excellence
• Strong proficiency in scope writing for proposals and contracts
• Extensive experience working with legal on contracts and contract negotiations
• Commitment to continuous learning and development
• Strong proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Adept adoption and reinforcement of NELSON’s business systems, processes, and tools, including Deltek VantagePoint, Tableau, Microsoft Teams, Zoom, etc.

Financial Management

• Proven track record of managing teams with financial success (consistently hitting KPIs, meeting revenue targets, etc.)
• Partner with Sr. Studio Leaders and Sr. Project Managers, to provide superior working knowledge of KPIs on all projects and how that impacts the overall operations of the practice including, but not limited to, effective multiplier, gross margin, profitability, realization, accounts receivable
• Extensive experience working with legal on contracts and contract negotiations

Certificates, Licenses Or Registrations Required

• PMP preferred but not required
• Active Architectural license in at least one state preferred but not required

Education / Experience

• Bachelor’s or Master’s degree in Architecture or Interior Design, from an accredited University
• 15+ years relevant industry experience preferred; or equivalent in appropriate education and experience.
• Healthcare Design in one or more of the following project types:
  • Hospital and Medical Centers
  • Medical Specialty Facilities
  • Physician(s) Offices
  • Medical Realty Developers

National average salary range: $160,000-$190,000 (compensation factors are taken into consideration during the hiring process and are based upon years of relevant experience, qualifications/licensure, education, and location.) Additional compensation includes bonuses and benefits. Bonuses can include but are not limited to: Long Term Incentive Plan, Short Term Incentive Plan, Profit Sharing

Benefits of NELSON: (additional benefit details can be found at: nelsonworldwide.com/careers)

• 401(K) plan with company match
• Full health benefits including medical, dental, and vision
• Wellness program with rewards for healthy activities
• Pet Insurance
• Opportunities for career advancement
• Paid time off and holiday pay
• Paid parental leave
• Flexible working schedules and work from home options based on client’s needs
• Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization

NELSON and its related affiliates are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law.