Practice Delivery Leader - Healthcare

NELSON Worldwide, LLC; Fort Myers (FL); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Full health benefits including medical

Wellness program

Pet Insurance

Career advancement opportunities

Paid time off and holidays

Paid parental leave

Flexible working schedules and work/PM

Professional development reimbursement

Job summary

Nelson Worldwide, LLC is seeking a Practice Delivery Leader to oversee the Healthcare Practice strategy, performance, and client engagement. You will translate strategy into execution, empower teammates, and drive continuous improvement across projects, budgets, and outcomes.

Requirement includes extensive Healthcare Architecture experience, leadership skills, and a track record of delivering profitable, high-quality design solutions for hospital and medical facilities.

Qualifications

• Healthcare Architecture/Design expertise across hospital and medical facilities.
• Experience leading and motivating teams to achieve targets and drive growth.
• Strong communication across all levels of an organization and with legal/contracts teams.
• Solid financial acumen with ability to analyze data and manage budgets.

Responsibilities

• Lead and partner with Practice Leadership to guide the Healthcare Practice.
• Collaborate with Leaders, Clients, and HR to optimize team development and client satisfaction.
• Review contracts and negotiates terms to mitigate risk and ensure profitability.
• Monitor project performance and implement continuous improvement initiatives.

Skills

Healthcare Architecture

Leadership & People Management

Strategic Thinking

Communication

Financial Acumen

Education

Bachelor’s or Master’s degree in Architecture or Interior Design

Tools

Deltek VantagePoint

Tableau

Microsoft Teams

Zoom

Job description

The Practice Delivery Leader is responsible for overseeing and executing on the Healthcare Practice Strategy for the project performance. With an in-depth knowledge of Healthcare Architecture and Design, and strong business acumen, the Practice Delivery Leader, in alignment with the Practice Strategy Leader, effectively informs and translates strategy into execution; inspires, supports, and empowers teammates; manages day-to-day operations; identifies and understands business issues to quickly adapt, make decisions, and lead the team through continuous improvement and innovation initiatives to achieve goals and ensure business success. This position works in lock step with the practice strategy leader to build the culture, delivery performance, and client engagement necessary to grow the practice.

Successful candidates partner with their Practice Leadership, Market Leaders, Clients, Project Managers, Teammates, Finance and Human Resources to understand challenges and opportunities to deliver strategic, data-backed solutions to support and optimize teammate development, service delivery, client satisfaction and overall organizational success. Expertise in Healthcare Architecture and Design is required.

Attributes to support the NELSON culture:

• Go All In. Own the Outcome.We go all in—with urgency, follow-through, and pride in the result.
• Be Direct. Be Respectful. Be Authentic.We keep it real—with clarity, candor, and care.
• Grow with Purpose.We embrace growth—through learning, coaching, and continuous improvement.
• Think Bold. Execute Smart.We think boldly—and pair ambition with discipline.
• Make Space for Everyone.We value you—and build a culture where people can thrive and do their best work.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• LEAD, in partnership with Practice Leadership, the Practice, internally, and leverage and evolve the capabilities of the firm while leading and working with other NELSON leadership including Business, Regional, and other Practice Leaders as it relates to their specific practice
• Work with Studio Leaders, Project Managers and National Leadership to review and support pricing efforts for high profile RFP responses, MSA responses, etc. to ensure profitability targets and competitive market landscape are balanced appropriately
• Work with Studio Leaders and Project Managers, in conjunction with legal counsel, to review and negotiate contracts, Letters of Agreements, AIA Agreements, etc. to mitigate risk in scope and contractual terms
• Assessing and analyzing project performance with Studio Leaders to find ways to optimize the business and meet goals
• In partnership with Practice Leadership, identify potential problems and points of friction within the project life cycle and work to find solutions to maximize efficiency and profitability
• Effective communicating with Leadership & Teammates about shifting priorities and projects
• In partnership with HR, provide consistent and constructive feedback to team and provide teammates with opportunities to achieve professional goals
• Manage resource balancing of talent across the Practice and Nelson-wide, including identifying opportunities for resource sharing across Practices, driving use of Extended Team Partners and/or hiring of new talent
• In partnership with HR, develop, participate in, and execute succession planning, including the transition of important client relationships
• Maintain and/or develop key account relationships and/or client relationships as necessary as a part of the Leadership team
• Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities
• Maintain positive relationships both internal and external; foster relationships and engage to effectively collaborate to achieve business performance goals
• Support and inform continuous improvement enhancements, including:
• Review documentation and contracts are compliant with NELSON standards, **escalate** issues as needed
• Support the project or account contract performance and process understanding the scope, budget, and quality agreed to by the Client
• Monitor and ensure Deltek Project & Plan data quality

Required Knowledge and Skills:

• Healthcare Architectural Design in one or more of the following project types:
  • Hospital and Medical Centers
  • Medical Specialty Facilities
  • Physician(s) Offices
  • Medical Realty Developers
• Experience in leading & managing people and teams including motivation, empowerment, organization, innovation, integrity, decision making, and delegation
• Ability to effectively communicate at all levels of an organization
• Financial acumen including ability to understand financial performance, analyze data to derive insights and take necessary actions, and to prepare and manage project budgets
• Practice knowledge including a deep understanding of its industry and clients’ needs to deliver service excellence
• Strong proficiency in scope writing for proposals and contracts
• Extensive experience working with legal on contracts and contract negotiations
• Commitment to continuous learning and development
• Strong proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Adept adoption and reinforcement of NELSON’s business systems, processes, and tools, including Deltek VantagePoint, Tableau, Microsoft Teams, Zoom, etc.
• Proven track record of managing teams with financial success (consistently hitting KPIs, meeting revenue targets, etc.)
• Partner with Sr. Studio Leaders and Sr. Project Managers, to provide superior working knowledge of KPIs on all projects and how that impacts the overall operations of the practice including, but not limited to, effective multiplier, gross margin, profitability, realization, accounts receivable
• Extensive experience working with legal on contracts and contract negotiations

Certificates, Licenses or Registrations Required:

• PMP preferred but not required
• Active Architectural license in at least one state preferred but not required

Education / Experience:

• Bachelor’s or Master’s degree in Architecture or Interior Design, from an accredited University
• 15+ years relevant industry experience preferred; or equivalent in appropriate education and experience.
• Healthcare Design in one or more of the following project types:
  • Hospital and Medical Centers
  • Medical Specialty Facilities
  • Physician(s) Offices
  • Medical Realty Developers

National average salary range: $160,000-$190,000 (compensation factors are taken into consideration during the hiring process and are based upon years of relevant experience, qualifications/licensure, education, and location.) Additional compensation includes bonuses and benefits. Bonuses can include but are not limited to: Long Term Incentive Plan, Short Term Incentive Plan, Profit Sharing

• Full health benefits including medical, dental, and vision
• Wellness program with rewards for healthy activities
• Pet Insurance
• Opportunities for career advancement
• Paid time off and holiday pay
• Paid parental leave
• Flexible working schedules and work from home options based on client’s needs
• Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization

NELSON and its related affiliates are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law.

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Equal Opportunity Employer
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