Practice Coordinator-Endocrinology-Full Time

20 Elliot Hospital of the City of Manchester; Virginia; On-site; USD 60,000 - 80,000; Full time

Job summary

SolutionHealth is seeking a Practice Coordinator NE to oversee day-to-day operations of the work area under the Practice Manager and ensure staff performance and competency. The role involves coordinating patient, provider, and department schedules, processing charges, and maintaining EMR accuracy.

The position emphasizes collaboration with Finance and Legal/Risk, ensuring adherence to health-system policies and staff training on updated procedures.

Qualifications

• Two years in a busy, complex office environment, managing multiple priorities.
• Working knowledge of medical terminology and personal computers.
• EPIC PSR functionality knowledge is preferred.

Responsibilities

• Develop guidelines for prioritizing work activities and improving operational efficiency.
• Manage schedules for patients, providers and departments; optimize resource scheduling.
• Assist in achieving patient experience goals and monitor quality processes.
• Prepare department budgets with the Practice Manager and train staff on new policies.
• Maintain documentation of orientation and training; evaluate staff performance.
• Oversee transcription, scanning of records into the EMR and charge entry.
• Ensure time attendance, charge capture and department expenses are handled.

Skills

EPIC Super user

Organizational skills

Problem-solving

Communication

Education

High School diploma or equivalent

Tools

EMR (Electronic Medical Records)

Office software

Job description

Position Summary

Come work at the best place to give and receive care! Job Description: Position Summary: M-F 8:00 am - 4:30 pm Working under the direct supervision of the Practice Manager and within the established policies and procedures of the Elliot Hospital, the Practice Coordinator NE will oversee the day-to-day operations of work area or unit and performs personnel performance and competency evaluations of non-clinical staff in conjunction with the Practice Manager.

Responsibilities

Responsibilities: Develop guidelines for prioritizing work activities, evaluating effectiveness, delegating, and assigning duties, and modifying work functions, as necessary to improve operational efficiency. Manage and coordinate the patient, provider and departmental schedules as needed. Create, monitor, and adjust resource schedules to maximize departmental productivity and to increase patient access. Assist in ensuring the practice is achieving patient experience goals. Responsible for quality processes and report management. Work in conjunction with the Practice Manager to prepare and adhere to department budget. Coordinate the orientation and training of new administrative and clinical personnel. Maintain documentation of orientation and training activities with emphasis on proficiency and competency. Promote and facilitate problem solving and issue resolution with staff regarding concerns and conflicts within the office. Organize functions for Practice Manager including scheduling rooms, ordering food services, and arranging for room set-up and audio-visual equipment. Create, monitor, and adjust Physician, APRN, PAC and or clinicians’ schedules to maximize productivity and to increase patient access. In conjunction with the Practice Manager, perform personnel performance and competency evaluations of non-clinical staff. Participate in the selection process of candidates for employment in the department; recommend and orient new hires. Perform annual competency and performance evaluations for all direct reports. Ensure compliance with all applicable rules and regulations and health system policies and procedures. Responsible for training staff in relation to revised and/or newly implemented policies and procedures. Work with Elliot Health System (EHS) Finance and EHS Legal/Risk Departments to ensure compliance with all accepted policies and procedures. Maintain department inventory and complete orders from current designated vendors for supplies and or the purchasing department. Prepare and verify patient charges daily. Supervise and/or perform transcription. Supervise and/or perform scanning of external records/documents into the EMR. Run daily batch billing report. Supervise and/or perform direct data entry into the EMR. Request and coordinate films, pathology, and medical records for patient referrals. Monitor staff time to ensure adequate administrative staff levels daily. Ensure processing of weekly electronic time attendance for the department. Ensure complete, accurate and timely charge-capture and charge entry. Ensure payment of department expenses, which require Practice Manager’s signature. Distribute notices and agendas of select meetings. Record, transcribe, obtain approval, and distribute minutes of these meetings. Perform other duties as assigned.

Qualifications

Qualifications: Education: High School diploma or equivalent required. Experience: A minimum of two (2) years in a busy, complex office environment, managing multiple priorities required. Knowledge: Working knowledge of medical terminology, working knowledge of personal computers, office software and network systems required. EPIC Super user for PSR functionality preferred. Skills: Excellent organizational skills, Strong problem-solving skills, required. Abilities: Demonstrated ability to foster teamwork within the office managers and staff and set-up expectations for self and others of exceptional service excellence with internal and external customers, required. Ability to interact effectively with people of varied educational, socio-economic, and ethnic backgrounds, skill levels and value systems, required.

Why You’ll Love Us

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay and earned time accrual plan
• Tuition Reimbursement and career advancement opportunities
• 403(b) Retirement Savings Plan
• Supplemental benefits, including access to the Welliot Health Center And more

Work Shift

Work Shift: 1st shift SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.