PRACTICE COORDINATOR - ENDOCRINOLOGY

Mount Auburn Professional Services, Inc.; Cambridge (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Coordinator to supervise daily office operations and support staff in a physician practice. The role emphasizes patient access, staffing coverage, policy implementation, and ongoing training in Epic.

The candidate should have Medical Assisting experience, CPR certification, and strong interpersonal skills to coordinate clinicians, staff, and patients in a high-demand setting.

Qualifications

• High school graduate or GED with 2-3 years in Medical Assisting.
• MA certificate or related degree demonstrated by certification/education.
• Strong customer relations with patients, families, staff and providers.
• Willingness to train, mentor, and guide others in the practice.
• Experience with computer systems; EPIC is a plus.

Responsibilities

• Lead daily operations of the office and resolve issues to improve patient access.
• Coordinate staff coverage and manage scheduling for providers and staff.
• Implement policies and procedures with Practice Manager/Director guidance.
• Provide training feedback and participate in staff performance discussions.
• Ensure maintenance of the office, ordering supplies, and monitor invoices.
• Participate in onboarding/offboarding of staff and Epic training logistics.
• Support revenue cycle activities and respond to patient billing inquiries.
• Assist in budget preparation and variance analysis for the practice.
• Lead or participate in staff meetings across MAPS and hospital groups.

Skills

Medical Assisting

Customer service

EPIC/EHR experience

CPR certification

Mentoring/Training

Education

MA Certificate

Associates Degree in Medical Assisting

EMT

PCT

Nursing student with clinical rotation

Tools

EPIC

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Practice Coordinator oversees and facilitates the daily operations of a physician's practice. He/She plans and organizes the work of support staff, maintains service standards, and acts as a resource to providers, other clinicians, and overall practice staff. Serves as a role model for promoting excellent care with compassion, maintaining effective workflows, and interacting with patients, families, and other colleagues.

Job Description: Essential Duties & Responsibilities (including but not limited to):

1. Acts as a lead person in the daily operations of the office. Oversees the daily task of the Practice ensuring problem resolution of issues as they occur. Works to effectively improve and maintain patient access.
2. Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times. May maintain providers’ vacation, CME, and coverage schedules in addition to staff time off schedules.
3. In coordination with either the Group Practice Manager or Director, implements, and monitors office policies, procedures, and protocols.
4. Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues, and process improvement initiatives. May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director’s request.
5. Assures proper maintenance of the office, including ordering equipment, services, and supplies. Monitors invoices for accuracy and timely payment. Maintains close contact with Hospital departments, outside vendors, and property management to ensure the equipment and site are safe and in working condition.
6. Participates in the training of new administrative and clinical staff. May work with the Practice Manager/Director to participate in the selection of candidates for open positions.
7. Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT access, ID badges, and site access. Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned.
8. Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc. Responds to patient inquiries about billing issues
9. Assist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget. May analyze variances, and identify revenue opportunities.
10. May lead and participates in staff meetings and attends departmental-specific meetings across MAPS and/or the hospital.

Minimum Qualifications:

1. High school graduate or GED. Minimum of 2-3 years of experience demonstrating proficiency in all areas of Medical Assisting.
2. Demonstrated MA competencies demonstrated through any one of the following: MA Certificate, Associates Degree in Medical Assisting, EMT, PCT, a nursing student with one clinical rotation, home health aide experience, or physician assistant program candidates.
3. Must demonstrate strong customer and interpersonal relationships with all patients, family members, staff, and providers.
4. Must be able to demonstrate both a willingness and competency to train, mentor, and guide others' assigned practices.
5. Experience with computer systems and web-based applications is needed. EPIC experience is a plus
6. Must be certified in CPR.
7. Phlebotomy skills are helpful.

Physical Requirements & Environment:

1. The job requires physical stamina; many hours/day on the feet.
2. All staff is expected to cross-train and help each other when needed.
3. Job requires some weekends and evenings.

Pay Range: $23.73 - $31.94 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.

Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.