PRACTICE COORDINATOR - ENDOCRINOLOGY

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Coordinator to oversee daily operations of a physician's practice and ensure efficient patient access. The role involves coordinating staffing, implementing policies, and guiding staff with training and process improvements.

The successful candidate will have 2–3 years of Medical Assisting experience, CPR certification, and strong interpersonal skills. Epic experience is a plus as you collaborate with hospital departments and providers.

Qualifications

• High school graduate or GED is required.
• 2-3 years of experience in Medical Assisting or related field.
• Demonstrated patient-facing and customer service skills.
• CPR certification required; phlebotomy skills helpful.

Responsibilities

• Oversee daily office operations and ensure patient access flows smoothly.
• Coordinate staff coverage and schedules, including vacations and CME.
• Implement and monitor office policies, procedures, and protocols.
• Provide feedback on training needs and process improvements.
• Maintain office equipment, supplies, and vendor relations; monitor invoices.
• Assist in onboarding and offboarding of staff and coordinate Epic training.

Skills

Customer service

Interpersonal skills

Mentoring/training

CPR certified

EPIC experience

Education

MA Certificate

Associates Degree in Medical Assisting

EMT

PCT

Nursing student with one clinical rotation

Tools

EPIC

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Practice Coordinator oversees and facilitates the daily operations of a physician's practice. He/She plans and organizes the work of support staff, maintains service standards, and acts as a resource to providers, other clinicians, and overall practice staff. Serves as a role model for promoting excellent care with compassion, maintaining effective workflows, and interacting with patients, families, and other colleagues.

Job Description

Essential Duties & Responsibilities (including but not limited to):

• Acts as a lead person in the daily operations of the office. Oversees the daily task of the Practice ensuring problem resolution of issues as they occur. Works to effectively improve and maintain patient access.
• Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times. May maintain providers’ vacation, CME, and coverage schedules in addition to staff time off schedules.
• In coordination with either the Group Practice Manager or Director, implements, and monitors office policies, procedures, and protocols.
• Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues, and process improvement initiatives. May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director’s request.
• Assures proper maintenance of the office, including ordering equipment, services, and supplies. Monitors invoices for accuracy and timely payment. Maintains close contact with Hospital departments, outside vendors, and property management to ensure the equipment and site are safe and in working condition.
• Participates in the training of new administrative and clinical staff. May work with the Practice Manager/Director to participate in the selection of candidates for open positions.
• Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT access, ID badges, and site access. Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned.
• Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc. Responds to patient inquiries about billing issues
• Assist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget. May analyze variances, and identify revenue opportunities.
• May lead and participates in staff meetings and attends departmental-specific meetings across MAPS and/or the hospital.

Minimum Qualifications

• High school graduate or GED. Minimum of 2-3 years of experience demonstrating proficiency in all areas of Medical Assisting.
• Demonstrated MA competencies demonstrated through any one of the following: MA Certificate, Associates Degree in Medical Assisting, EMT, PCT, a nursing student with one clinical rotation, home health aide experience, or physician assistant program candidates.
• Must demonstrate strong customer and interpersonal relationships with all patients, family members, staff, and providers.
• Must be able to demonstrate both a willingness and competency to train, mentor, and guide others' assigned practices.
• Experience with computer systems and web-based applications is needed. EPIC experience is a plus
• Must be certified in CPR.
• Phlebotomy skills are helpful.

Physical Requirements & Environment

• The job requires physical stamina; many hours/day on the feet.
• All staff is expected to cross-train and help each other when needed.
• Job requires some weekends and evenings.

Pay Range

$23.73 - $31.94

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled