Practice Coordinator - Ambulatory Float Pool

Tufts Medical Center; Boston, Evanston Township (MA, IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated individual for an entry-level administrative role focused on supporting clinical operations. This position offers a unique opportunity to engage with patients, manage appointments, and contribute to the hospital's revenue cycle. Ideal for those looking to start their career in healthcare, the role emphasizes customer service and organizational skills while providing essential support to clinical providers. Join a team where your contributions directly enhance patient experiences and operational efficiency, all within a dynamic and supportive environment.

Qualifications

• Entry-level position requiring minimal prior knowledge or experience.
• Bilingual proficiency is preferred.

Responsibilities

• Schedule patient appointments and assist with workflow operations.
• Greet and check-in patients; verify demographic and insurance info.
• Assist with revenue cycle tasks and prepare medical records.

Skills

Good communication skills

Computer literacy

Interpersonal skills

Organizational skills

Knowledge of third-party billing

Ability to maintain confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization to achieve operational goals. It involves performing clinical administration duties such as long-term strategic planning, identifying strategic issues and opportunities, prioritizing and tracking investments, allocating resources, and making decisions related to practice growth. The role primarily supports daily business activities in a hands-on environment, with most of the time spent delivering support services under supervision. It is an entry-level position requiring minimal prior knowledge or experience, with work following routine procedures and close supervision.

Job Overview

Under general supervision, this position supports clinic or office activities and provides administrative support for clinical providers. It assists with workflow operations, document and file maintenance, and project tasks. The role maintains high customer service levels through frequent contact with patients via phone and face-to-face interactions. It plays a vital role in the hospital's revenue cycle, clinic operations, and patient experience.

Job Description

Preferred Qualifications:

• High School diploma or equivalent.
• Two years of experience in a hospital, medical office, or clinic.
• Bilingual proficiency.

Duties and Responsibilities

The following list describes the general nature of work; other duties may be assigned:

1. Schedule patient appointments, including follow-ups, testing, labs, and surgical bookings.
2. Assist with creating and modifying scheduling templates.
3. Answer phones, triage calls, respond to patient requests, and take messages.
4. Greet and check-in patients; verify demographic and insurance info.
5. Assist with revenue cycle tasks such as registration, referral management, and insurance verification.
6. Collect copayments.
7. Prepare medical records and load information into the EMR system.
8. Monitor patient flow and communicate delays.
9. Assist with billing and reconciliation.
10. Perform general office tasks like faxing, filing, mailing, and supply ordering.
11. Provide clerical support to physicians.
12. Participate in performance improvement projects.

Physical Requirements

• Frequent sitting, occasional standing, lifting 10-15 lbs.
• Exposure to dust and office discomforts.
• Manual dexterity for computer work.
• Ability to see and read reports, hear instructions.
• Exposure to hazardous materials like blood.

Skills & Abilities

• Good communication skills, both oral and written.
• Computer literacy, including email and Microsoft Office.
• Interpersonal and organizational skills.
• Ability to handle multiple projects and prioritize.
• Flexibility in work assignments.
• Knowledge of third-party billing.
• Ability to maintain confidentiality of medical information.