Practice Coordinator

LIFESTANCE HEALTH INC (inactive); Plainfield (IL); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k retirement savings with employer?

Job summary

LifeStance Health is seeking a Medical Services Coordinator in Plainfield, IL to act as the primary contact for coordinating medical care and assisting patients and psychiatric clinicians. The role focuses on high-quality customer service for in-person and remote patients and clinicians.

The position entails supporting prior authorizations, lab orders, records requests, and coordination of patient forms, while ensuring accurate EHR data and smooth telehealth access.

Qualifications

• High School diploma or equivalent is required; Associates/Bachelor's degree preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.
• Experience with EMRs and Microsoft Office is preferred.

Responsibilities

• Create a positive work environment and support clinician and staff engagement.
• Provide strong patient customer service and respond to patient needs promptly.
• Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
• Assist clinicians with patient care tasks including prior authorizations and forms.
• Coordinate external referrals for patient care as needed.
• Manage phone lines and answer patient questions about medications and refills.
• Ensure accuracy of patient pharmacy information in the medical record.
• Scan and file hard-copy correspondence into the EHR.
• Assist patients with telehealth access and portal issues.

Skills

Multitasking

Independent work

Strong communication

HIPAA compliance

Education

High School diploma or equivalent required

Associate's degree preferred

Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

Job Summary

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.

Compensation

$19.75 - 20.75/hour

Location

15025 S Des Plaines St Ste 201- 205 Plainfield, IL 60544

Duties/Responsibilities

• Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situation.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Patient Support: Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy.
• Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
• Ensure accuracy of patient pharmacy information in the medical record.
• Scan all hard copy correspondence into patient’s EHR record.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Assist in coordination of external referrals for patient care.
• Clinician Support: Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

Required Skills/Abilities

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential Information (HIPAA).

Education and Experience

• High School or equivalent required, associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in-person care. Are you ready to change lives together?