Practice Associate IV #Full Time

servcorphr; City of White Plains (NY); On-site; USD 84,758,000 - 113,815,000; Full time

Job summary

61st Street Service Corporation is seeking a Practice Associate IV to support ColumbiaDoctors in the Radiology front desk. You will lead workflows, mentor peers, and ensure smooth patient check-in/out, registrations, and coordination of imaging services.

The role emphasizes exceptional patient experience, service-oriented culture, and strong communication with multiple stakeholders. Previous radiology or Epic experience is preferred.

Qualifications

• Associate degree required; may be substituted by 2 years of relevant experience.
• Minimum of 5 years’ relevant healthcare/administrative experience.
• Prior experience in a medical office environment is required.
• Strong customer service orientation, interpersonal skills, and ability to deliver exceptional service.
• Well organized with ability to manage a demanding workload.
• Ability to mentor teammates and convey a positive image of the practice.
• Excellent verbal and written communication with multiple stakeholders.
• Proficiency in Microsoft Office; familiarity with Epic preferred.

Responsibilities

• Greet patients and visitors; answer front desk calls and manage related tasks.
• Handle pre-registration, check-in/out, appointments and related tasks.
• Verify insurance, obtain authorizations and referrals in Epic; track arrivals and payments.
• Review physician schedules to ensure authorizations and pre-certifications are obtained.
• Coordinate and schedule procedures and imaging services.
• Serve as liaison between clinicians, referring physicians and patients.
• Conduct staff training and front-end process education as needed.
• Assist with staff scheduling and coverage; support special projects.
• May rotate to other sites and act as Team Lead/Preceptor.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Mentoring teammates

Time management

Education

Associate degree

Tools

Microsoft Office (Word & Excel)

Epic

Job description

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary:

The Practice Associate IV is an experienced professional with exceptional medical practice support skills supporting the front desk operations in the Department of Radiology. This position is a team lead that works with minimal supervision and supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations in the Department of Radiology. The Practice Associate IV is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication

Job Responsibilities

• Greet patients and visitors and answer patient telephone calls.
• Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
• Manage and review physician’s schedules to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
• Coordinate and schedule appointments, procedures, and other specialty services/tests as requested.
• Assist with coordination of care to other specialties and appointments.
• Function as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.
• Verify patient insurance eligibility and benefits as needed.
• Conduct all pre-determination, authorization, and pre-certification.
• Serve as a first point of escalation for escalated cases or front desk issues.
• May rotate to other sites and serve as Team Lead and/or Preceptor. May supervise tasks and determine resolution and/or expedite as appropriate.
• Assist Supervisor/Manager with special projects as needed.
• Conduct audits to identify training gaps and monitor established service standards. Make recommendations for remediation. Track compliance, education, and training requirements of the unit.
• Provide educational sessions to train new staff in front-end processes. Assign trainers/trainees and monitor progress.
• Assist Supervisor/Manager with staff scheduling and coverage.
• Other duties as assigned.

Job Qualifications

• Associate degree is required. May be substituted by 2 years of relevant experience.
• A minimum of 5 years’ relevant experience or a combination of certifications, coursework, and experience.
• Prior experience in a medical office environment is required.
• Strong customer service orientation, interpersonal skills, and the ability to deliver consistent exceptional service while demonstrating tact, respect, and sensitivity.
• Well organized and ability to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
• Excellent verbal and written communication skills. Must be able to communicate with multiple stakeholder audiences.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Prior experience in a radiology or medical imaging office is preferred.
• Prior experience in Epic is preferred.
• Prior experience delivering training is preferred.

Hourly Rate Ranges: $29.58 - $39.72

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.