Practice Assistant Lead

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 46,000 - 64,000; Full time

Job summary

Be the go-to resource that helps keep a busy healthcare practice running smoothly while supporting an exceptional patient and staff experience. We are seeking an experienced Practice Lead to serve as a key operational partner within our clinic.

In this role, you'll help coordinate daily practice activities, support team members, optimize workflows, and collaborate closely with providers to ensure efficient operations and outstanding service delivery.

Qualifications

• Associate’s degree in Healthcare Administration or related field required; Bachelor’s preferred.
• 3–5 years of experience in a healthcare setting.
• 2–3 years in a lead or supervisory role.
• Strong communication, organization, and problem-solving skills.
• Experience using EHR systems and healthcare office technology.
• Knowledge of medical terminology, billing, and coding.
• Ability to manage multiple priorities in a fast-paced clinical environment.

Responsibilities

• Serve as a lead resource for admin and clinical staff with guidance and training.
• Coordinate daily clinic operations to maintain efficient workflows.
• Partner with providers to manage patient flow and appointments.
• Support policy implementation and consistency across the clinic.
• Onboard and train new team members and foster staff development.
• Address patient questions, concerns, and feedback professionally.
• Identify opportunities to improve operational efficiency and outcomes.

Skills

Leadership

Communication

Organization

Problem-solving

EHR experience

Medical terminology

Billing & coding knowledge

Education

Associate's degree in Healthcare Administration or related field

Bachelor's degree preferred

Tools

EHR systems

Healthcare office technology

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Be the go-to resource that helps keep a busy healthcare practice running smoothly while supporting an exceptional patient and staff experience. We are seeking an experienced Practice Lead to serve as a key operational partner within our clinic. In this role, you'll help coordinate daily practice activities, support team members, optimize workflows, and collaborate closely with providers to ensure efficient operations and outstanding service delivery.

What You'll Do

• Serve as a lead resource for administrative and clinical support staff, providing guidance, training, and day-to-day support.
• Help coordinate daily clinic operations to maintain efficient workflows and a positive patient experience.
• Partner with providers and care teams to manage patient flow and appointment coordination.
• Support the implementation and consistency of clinic policies, procedures, and best practices.
• Assist with onboarding and training of new team members and ongoing staff development.
• Address patient questions, concerns, and feedback in a professional and timely manner.
• Identify opportunities to improve operational efficiency and support practice goals.

Qualifications

• Associate's degree in Healthcare Administration or a related field required; Bachelor's degree preferred.
• Equivalent combinations of education and relevant healthcare experience may be considered.
• 3-5 years of experience in a healthcare setting.
• 2-3 years of experience serving in a leadership, lead, or supervisory capacity.
• Strong communication, organization, and problem-solving skills.
• Experience working with EHR systems and healthcare office technology.
• Knowledge of medical terminology, billing, and coding processes.
• Ability to manage multiple priorities in an fast-paced clinical environment.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Working Conditions

• Remote Type Onsite
• Work Location 45 Francis Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $21.73 - $31.02/Hourly
• Grade 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.