Practice Assistant II-Wellesley-Internal Medicine

Beth Israel Lahey Health; Wellesley (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is hiring a friendly Administrative Assistant to support ambulatory practices in Massachusetts. The role focuses on patient check-in, scheduling, co-pay collection and referrals, while ensuring privacy and high-quality service.

You will assist with follow-up appointments, patient education materials, and basic billing tasks, collaborating with clinical staff to maintain efficient clinic flow.

Qualifications

• High School diploma or GED required.
• Experience with computer systems including web-based applications and MS Office (Outlook, Word, Excel, PowerPoint or Access).
• 1-3 years experience in healthcare or service/hospitality environment preferred.

Responsibilities

• Greets patients and visitors with courtesy and privacy, provides information and directions.
• Performs check-in/registration, scheduling, demographic verification, and co-payment processing.
• Facilitates patient flow, resolves scheduling issues, and acts as liaison between patients and staff for seamless service.
• Supports check-out tasks, follow-up appointments, and distribution of patient education materials as indicated.
• Level II responsibilities include billing support, information requests, and potential team leadership in the manager's absence.

Skills

Customer service

Communication

Administrative support

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Job Summary:

Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Job Description:

Essential Responsibilities:

1. Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
2. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.
3. Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
4. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.
5. Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.
   Required Qualifications:
6. High School diploma or GED required.
7. Certificate 1 Medical Admin Assistant Cert preferred.
8. 1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
   Preferred Qualifications:
9. 1-3 years experience in a healthcare or service/hospitality environment.
10. Competencies:
11. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
12. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
13. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
14. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
15. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Pay Range:

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled