Practice Assistant II, Orthopedics

The General Hospital Corporation; Waltham (MA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical-dental-vision insurance

403(b) retirement plan

Tuition reimbursement

MBTA pass discount

Employee perks

Job summary

The General Hospital Corporation is seeking an organized Front Desk/Patient Services Associate to support an Orthopedic Ambulatory Clinic onsite, Monday through Friday. This role emphasizes a welcoming, efficient patient experience and smooth daily operations.

You will check in/out patients, verify demographics and insurance, schedule appointments, collect co-pays, enroll patients in the portal, and maintain accurate Epic records while coordinating with radiology and casting services.

Qualifications

• 2-3 years of office experience in a healthcare or customer service setting is preferred.
• Strong communication and professional interpersonal skills are required.
• Proficiency with Microsoft Office and standard office procedures.

Responsibilities

• Serve as the first point of contact for patients during check-in and check-out.
• Coordinate appointments, follow-up visits, calls, and inquiries.
• Verify demographics, insurance, referrals, and record documentation in Epic.
• Collect co-pays, assist with forms and portal enrollment, coordinate with radiology and casting.
• Inform patients about delays and support efficient patient flow with staff.

Skills

Microsoft Office Suite

Communication skills

Organizational skills

Multitasking

Time management

Education

High school diploma or equivalent

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Orthopedic Ambulatory Clinic | Onsite | Monday - Friday

Build your career in healthcare while making a difference in the patient experience!

What You'll Do:

• Serve as the first point of contact for patients, providing a welcoming and professional experience throughout check-in and check-out.
• Coordinate patient appointments, schedule follow-up visits, answer incoming calls, and respond to patient inquiries.
• Verify patient demographics, insurance information, referrals, and clinical documentation while maintaining accurate records in Epic.
• Collect co-payments, assist with patient forms and portal enrollment, and coordinate patient visits with radiology and casting services as needed.
• Keep patients informed of appointment delays and collaborate with clinical staff to support an efficient patient experience.
• Support daily practice operations, including preparing patient charts, scanning medical records, managing correspondence, and maintaining an organized front desk.
• Serve as an Epic resource for scheduling, registration, and billing, providing guidance to colleagues as needed. Training is provided!

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required; experience in healthcare or a customer service-driven environment is welcomed.
• Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
• Strong communication, organizational, multitasking, and time management skills.
• A patient-first mindset with the ability to remain professional, adaptable, and attentive in a busy clinical setting.
• Ability to work collaboratively with patients, providers, and administrative colleagues while maintaining accuracy and attention to detail.

Additional Job Details (if applicable)

Why Join Our Team?

• Starting pay of $20.00/hour, based on experience
• Comprehensive benefits including medical, dental, and vision coverage
• 403(b) retirement plan
• Tuition reimbursement
• Discounted MBTA pass and additional employee perks
• Opportunity to grow your career within a world-class orthopedic program

You'll play an important role in delivering a positive patient experience while gaining valuable exposure to orthopedic care and clinical operations. Join a team where your organizational skills, customer service expertise, and commitment to helping others make a meaningful impact every day!

Remote Type

Onsite

Work Location

52 Second Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to