Practice Assistant II, Neurosurgery

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Brigham and Women's Hospital is seeking a detail-oriented Practice Assistant to join the Neurosurgery Tumor team. You will coordinate patient care, support physicians, and help manage clinic operations in a fast-paced, collaborative setting.

This role emphasizes patient-first service, effective scheduling in Epic, and meticulous record-keeping, with opportunities to grow within a specialized neurosurgery program.

Qualifications

• High school diploma or equivalent.
• 2–3 years of office experience; healthcare or customer service background preferred.
• Proficient with Microsoft Office; Epic scheduling/registration experience is a plus.
• Strong communication, organization, multitasking and time-management skills.
• Patient-first mindset and professional, compassionate demeanor.

Responsibilities

• Serve as primary contact for patients; respond to inquiries and coordinate updates.
• Schedule visits, testing, procedures and preoperative appointments in Epic.
• Coordinate surgical scheduling and prep with clinical teams.
• Verify demographics, insurance eligibility, referrals and authorizations.
• Assist physicians with calendars, meetings, travel, and reimbursements.
• Prepare patient charts and maintain confidential electronic records.
• Act as Epic resource for scheduling, registration and billing guidance.

Skills

Microsoft Office

Communication

Organization

Time management

Customer service

Education

High school diploma or equivalent

Tools

Epic

Job description

Job Summary

Build your career in healthcare while making a meaningful difference in the patient experience! We are seeking a highly organized, detail-oriented, and patient-focused Practice Assistant to join our Neurosurgery Tumor team at Brigham and Women's Hospital. In this dynamic role, you'll play an essential part in coordinating patient care, supporting our physicians, and ensuring smooth and efficient practice operations. Whether you're an experienced administrative professional or looking to advance your career in healthcare, this is an exciting opportunity to develop your skills in a collaborative, specialized clinical environment.

What You'll Do

• Serve as a key point of contact for patients, responding to inquiries, coordinating appointments, and providing timely updates throughout their care.
• Schedule new and established patient visits, diagnostic testing, surgical procedures, and preoperative appointments using Epic.
• Coordinate surgical scheduling, confirm arrangements with patients, and collaborate with clinical teams to ensure patients are prepared for upcoming procedures.
• Verify patient demographics, insurance eligibility, referrals, and prior authorizations while maintaining accurate patient records.
• Collaborate with insurance companies, billing teams, and clinical staff to support timely billing, documentation, and workers' compensation processes.
• Provide administrative support to physicians, including managing calendars, coordinating meetings and travel, processing correspondence, and assisting with expense reimbursements.
• Prepare patient charts, maintain confidential electronic records, and ensure clinical documentation is accurate and up to date.
• Serve as an Epic resource for scheduling, registration, and billing, providing guidance to colleagues as needed.

Qualifications

High school diploma or equivalent required. 2–3 years of office experience required; experience in healthcare or a customer service-driven environment is welcomed. Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology. Strong communication, organizational, multitasking, and time management skills. Ability to manage competing priorities, coordinate complex schedules, and maintain accuracy in a fast-paced environment. A patient-first mindset with the ability to communicate professionally and compassionately with patients, families, providers, and colleagues.

Additional Job Details (if applicable)

Why Join Our Team? Comprehensive benefits, including medical, dental, and vision coverage. 403(b) retirement plan. Tuition reimbursement. Discounted MBTA pass and additional employee perks. Opportunity to grow your career within a specialized neurosurgery program at Brigham and Women's Hospital. You'll play an important role in supporting patients throughout their care journey while gaining valuable experience in neurosurgical practice operations and surgical coordination. Join a team where your organizational skills, attention to detail, and commitment to exceptional patient care make a meaningful impact every day!

Remote Type Onsite Work Location 10 Vining Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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