Practice Assistant II, Cardiovascular EP Lab

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking an administrative professional to support the Electrophysiology Lab. In this role you will manage scheduling, coordinate communications among patients and staff, and maintain confidentiality per HIPAA guidelines.

The ideal candidate has 2–3 years of office experience, strong organizational skills, and proficiency with Microsoft Office in a fast-paced environment. This onsite position at 90 Blossom Street offers benefits and stable hours.

Qualifications

• Associates degree preferred.
• High School Diploma or equivalent required.
• 2–3 years of office experience required.

Responsibilities

• Manage the EP Lab’s Epic/Cupid scheduling Depot and Snap Board to optimize patient flow and resource utilization.
• Understand and adhere to block booking policies and daily schedule guidelines and limits.
• Proactively communicate potential schedule conflicts and overbookings.
• Maintain daily procedure room assignments for attending MDs, fellows, APPs, nurses and cardiovascular technologists.
• Interact with patients, providers and staff in person and via telephone, Epic messaging and email.
• Maintain patient confidentiality at all times per HIPAA and hospital policies.
• Assist in maintaining compliance with Environment of Care (EOC) standards.

Skills

Microsoft Office

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Teamwork

Education

High school diploma or equivalent

Associates degree preferred

Tools

Epic/Cupid

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Department: HVI

Schedule: Monday - Friday | Onsite in our Electrophysiology (EP) procedure lab

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate’s years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

As a vital member of our clinical operations team, you’ll provide administrative support to ensure our cardiac Electrophysiology Lab runs smoothly and efficiently. In this dynamic role you’ll create a positive, efficient and compassionate environment for patients and clinical staff.

The Practice Assistant II provides procedure scheduling and administrative support in a fast-paced, high-volume lab, and coordinates activities and communications with patients, physicians, lab staff, hospital departments and ambulatory practices. They manage confidential patient information appropriately, communicate clearly and proactively, and complete tasks effectively and in a timely manner. The ideal candidate has strong organizational skills and the ability to manage multiple priorities in this fast-paced, collaborative environment.

What You’ll Do:

• Manage the EP Lab’s Epic/Cupid scheduling Depot and Snap Board to optimize patient flow and resource utilization.
• Understand and adhere to block booking policies and daily schedule guidelines and limits.
• Proactively communicate potential schedule conflicts and overbookings.
• Maintain daily procedure room assignments for attending MDs, fellows, advanced practice providers (APPs), nurses and cardiovascular technologists.
• Interact with patients, providers and staff in person and via telephone, Epic messaging and email.
• Maintain patient confidentiality at all times per HIPAA and hospital policies.
• Assist in maintaining compliance with Environment of Care (EOC) standards.

Qualifications

Education

• Associates degree preferred
• High School Diploma or equivalent required

Experience

• 2–3 years of office experience required

Knowledge, Skills & Abilities

• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.
• Knowledge of office operations and administrative procedures.

Additional Job Details (if applicable)

Why Join Mass General Brigham?

• Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
• Grow your career through professional development and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

Remote Type

Onsite

Work Location

90 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.