Practice Assistant II

massgeneralbrigham; Chelsea (MA); Hybrid; USD 24,000 - 34,000; Part time

Benefits offered by this job

403b retirement plan

Job summary

Mass General Brigham is seeking a Per Diem, hybrid Administrative Assistant to support the Behavioral Health/Social Services Department at Chelsea Community Health Center. You will handle scheduling, check-in/out, and patient flow in a fast-paced clinical setting.

The role requires 2–3 years of office experience, proficiency with Office Suite, and bilingual English/Spanish. EPIC familiarity is a plus, with training provided. Salary starts at $20.00/hour with experience-based increases.

Qualifications

• High school diploma required.
• 2-3 years of office experience.
• Bilingual English/Spanish required.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Schedule patient visits, check-in and check-out duties.
• Greet patients and assist callers with routine inquiries.
• Process patient billing forms and scan to patient records/EMR.
• Manage appointment records and physician office workflows.
• Provide EPIC scheduling and registration support.

Skills

Office software

Phone system

Time management

Communication

EPIC usage

Education

High School Diploma

Tools

EPIC scheduling

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties. Actual job duties may vary by department.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Education

High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree?

No

Bilingual English/Spanish required

Bilingual English/Spanish required.

Experience

Office experience 2-3 years required.

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department Behavioral Health/Social Services Department, MGB - Chelsea Community Health Center

Schedule: Per Diem, Days, Hybrid

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: 403b retirement plan

Remote Type

Hybrid

Work Location

151 Everett Avenue

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applican