Practice Assistant II

Massachusetts General Hospital; Chelsea (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

403b retirement plan

Job summary

Mass General Brigham - Behavioral Health/Social Services, Chelsea Community Health Center, is seeking an administrative professional to support daily clinical operations. You will handle patient check-in/out, scheduling, greetings, and routine inquiries while maintaining accurate records and supporting billing workflows in a fast-paced environment.

The role offers a per-diem schedule with hybrid work options, starting pay around $20/hour, and opportunities to learn EPIC and office processes.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience preferred.
• Bilingual English/Spanish required.
• Proficiency with Microsoft Office Suite; familiarity with EPIC is a plus.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients; answer phones and schedule inquiries.
• File materials in patient folders and print schedules.
• Process patient billing forms and scan documents to records.
• Call for patient records and lab results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc.
• May accept co-payments.
• Handle messages related to authorizations, questions, refills, and test results.
• Act as an EPIC Super User for scheduling, registration and billing.
• Provide assistance and training to others in these areas.
• May perform more complex scheduling tasks as needed.

Skills

Bilingual English/Spanish

Office software proficiency

Education

High School Diploma or Equivalent

Tools

Office Suite

EPIC scheduling system

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryPerforms administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties. Actual job duties may vary by department.Essential Functions:- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.- Make patient appointments and maintain appointment records.- Greet and assist patients.- Answer telephones, assist callers with routine inquiries, and schedule appointments.- File materials in patient folders and print appointment schedules.- Process patient billing forms and scan documents to patient medical records/EPIC.- Call for patient medical records and laboratory test results.- Open and distribute unit mail or faxes.- Type forms, records, schedules, memos, etc. as directed.- May be required to accept co-payments.- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.- Acts as an EPIC \"Super User\" for scheduling, registration and billing systems (EPIC training is provided).- Provide assistance and training to others in these areas.- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoBilingual English/Spanish requiredExperienceOffice experience 2-3 years requiredKnowledge, Skills and Abilities- Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.- Managing one's own time and the time of others.- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.Additional Job Details (if applicable)Department Behavioral Health/Social Services Department, MGB - Chelsea Community Health CenterSchedule: Per Diem, Days, HybridCompensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.Benefits: 403b retirement planStep into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.Remote TypeHybridWork Location151 Everett AvenueScheduled Weekly Hours0Employee TypePer DiemWork ShiftDay (United States of America)Pay Range$17.71 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.