Practice Assistant II

Partner's Healthcare; Brookline (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II to provide administrative and patient-facing support onsite at 850 Boylston Street. The role focuses on scheduling, check-in/out, and billing tasks within a fast-paced clinical operations environment.

You will handle patient communication, record-keeping, and coordination with clinical staff. Strong Microsoft Office skills and EPIC system proficiency are essential to success in this position.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Knowledge of EPIC scheduling, registration, and billing systems (training provided).

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems.
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

Scheduling

Customer service

Communication

Multitasking

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Department: DOMSchedule: Monday - Friday, Normal Business Hours, OnsiteCompensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

• Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day!

As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision. Responsibilities include scheduling, check-in/check-out, patient communication, and office coordination. Duties may vary by department.

What You'll Do:

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Qualifications Education High School Diploma or equivalent required Experience 2-3 years of office experience required Knowledge, Skills & Abilities Proficiency with Microsoft Office and standard office equipment. Knowledge of office operations and administrative procedures. Strong phone, customer service, verbal, and written communication skills. Ability to manage multiple priorities and maintain accuracy in a fast-paced environment. Excellent organizational and time-management skills. Ability to follow established processes and work effectively within a team.

Additional Job Details (if applicable)

Why Join Mass General Brigham?

Join a world-renowned healthcare system recognized for excellence in patient care and innovation. Grow your career through professional development and advancement opportunities. Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

Remote Type OnsiteWork Location 850 Boylston StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)Pay Range $17.71 - $24.94/HourlyGrade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.