Practice Assistant - Administrative

Sigma Systems, Inc.; Chelsea (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Sigma, Inc. is seeking a Practice Assistant- Administrative to support Beth Israel Lahey Health Primary Care in Chelsea, MA on a 3-month contract. The role is on-site with a Monday–Friday schedule from 08:45 AM to 05:15 PM. The candidate will act as the primary point of contact for patients and visitors in an outpatient unit.

Responsibilities include check-in, registration, and verifying demographic/insurance information, while maintaining confidentiality and providing excellent customer service.

Qualifications

• Experience in outpatient front desk operations and patient reception.
• Ability to collect accurate demographic and insurance information.
• Commitment to patient confidentiality and HIPAA practices.

Responsibilities

• Greet patients and visitors, answer phones, and direct inquiries.
• Verify demographics, schedule appointments, and register patients.
• Process check-ins, collect co-payments, and update medical records.
• Coordinate with providers and staff to maintain smooth patient flow.

Skills

Front desk

Customer service

Communication

HIPAA

Job description

180047 Practice Assistant- Administrative, Chelsea, MA, 3 Months contract
Sigma, Inc. is looking for Practice Assistant- Administrative to work onsite with Beth Israel Lahey Health Primary Care in Chelsea, MA.

Schedule:

• Monday – Friday, 08:45 AM - 05:15 PM
• Must be separated from BILH for a min of 6 months in order to be considered (perm, per diem, contract).

Requirements:

• Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. (Front Desk).
• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers.
• Prepares schedules, medical records and other documents in accordance with quality standards.
• Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.
• Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems.
• Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan.
• Collects required co-payments according to standards.
• Directs patients to next service area.
• Monitors patients and visitors entering, waiting, and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs.
• Provides patient with any relevant educational materials as indicated.