Practice Administrator Primary Care

Crouse Health; City of Syracuse (NY); On-site; USD 83,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with match

Paid time off

Holidays

Employee Assistance

Job summary

Crouse Medical Practice in Syracuse, NY, seeks a Primary Care Practice Administrator to manage day-to-day operations across three offices and drive patient access improvements.

The role requires 5+ years in healthcare administration with 3+ years in leadership, plus a strong grasp of primary care operations and staffing coordination.

Qualifications

• Associate's degree in health care science, business administration, or related field required.
• Bachelor's degree in related field preferred; equivalent experience may be considered.
• At least 5 years of administrative healthcare experience with 3+ years in management.

Responsibilities

• Oversee day-to-day operations of three Syracuse-area offices.
• Plan and monitor protocols to improve patient access and care; manage staff and workflows.

Skills

Healthcare administration

Staff management

Operations knowledge

Education

Associate degree in healthcare science

Bachelor's degree preferred

Job description

The Primary Care Practice Administrator is responsible for all day-to-day operations and activities of three offices located in the Syracuse, NY area. The Practice Administrator will plan, develop, organize, monitor and manage all protocols and activities to improve patient access and care. They will ensure efficient utilization of all resources, provide leadership, supervision and motivation of all staff and collaborate with staff to assist the patient and facilitate a successful interaction within the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.

Job Details

Location: Syracuse, NY. Contract: Full-Time, Days, 8:00am - 5:00pm.

Responsibilities

• The day-to-day operations of the primary care practice, including oversight of clinical and administrative teams, provider operations and scheduling, staffing and workforce planning, patient access, practice workflows, regulatory and compliance requirements, financial and revenue‑cycle performance, and coordination of services across multiple locations.
• Supports efficient procedural workflows, managing scheduling capacity and competing priorities, addressing operational barriers, and maintaining effective communication between the outpatient practice and hospital‑based procedural services.

Qualifications

• Associate’s degree in health care science, Business Administration, or a related field required. Bachelor’s degree in a related field preferred. Equivalent education and/or relevant experience may be considered.
• At least 5 years of administrative experience in a healthcare setting, with at least 3 years in management or supervisory role.
• Demonstrated knowledge of the primary care setting.
• Possess a strong understanding of the operational complexities associated with healthcare.
• An experienced healthcare leader who can successfully manage a high‑volume, fast‑paced, and operationally complex practice, while developing standardized processes across locations and maintaining strong partnerships with physicians, advanced practice providers, clinical and administrative teams, and organizational leadership.

What We Offer

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus is what drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work‑life balance, welcoming individuals from all backgrounds to join our close‑knit work family.

• generous Health/Dental/Vision & Life insurance
• Flexible spending Account and Health Savings Account, which are available first of the month following date of hire
• Employee Assistance Program
• 25 days of paid time-off within first year of employment
• 7 paid holidays annually
• 401k with 4% employer match

Salary: $83,000 - $115,000, based on experience