PRACTICE ADMINISTRATOR I

TriHealth; Cincinnati (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

TriHealth is seeking a Practice Administrator for Women’s Services to oversee new and existing practice locations. You will coordinate operations, analyze business growth, and lead strategic initiatives across locations to standardize practices, systems, safety, and policies.

Understanding TriHealth goals, benchmarking, and performance improvement will guide daily activities. This role partners with TriHealth leadership to support high-quality patient care and organizational excellence.

Qualifications

• Bachelor's degree or higher in Business/Healthcare Administration or related field.
• Equivalent experience accepted in lieu of degree.
• Proficient with computers and data management.
• Excellent interpersonal and customer service skills including telephone etiquette.

Responsibilities

• Operations Management: provide oversight and direction to the Practice locations.
• Business Growth and Development: participate in strategic planning, budgeting and revenue monitoring.
• Relationship/Culture: implement models of care, policies, and cultural norms to deliver superior patient care.
• Interdisciplinary Collaboration: ensure open communication across teams, providers and staff.
• Provider Engagement: coordinate onboarding, credentials, licensure, CME, EPIC training templates.
• Quality/Safety/Satisfaction: set goals and initiatives to improve care and safety.
• Regulation: ensure compliance with CMS, HIPAA, OSHA and state regulations.

Skills

Interpersonal skills

Customer service

Adaptability

Organizational skills

Communication

Education

Bachelor's Degree in Business

Healthcare Administration or related field

Equivalent experience accepted in lieu of degree

Tools

Epic EMR

Job description

JOB DESCRIPTION

The Practice Administrator (PA) is accountable for the administration of new and existing practice locations within Women's Services. The PA assists, facilitates, coordinates, and oversees operations for practices, provides data for analysis of business growth and works on special projects as directed. They promote innovative and "best" practice operations to maximize the performance of multiple locations. This position collaborates with TPP/TriHealth leadership and TPP specialty departments leadership to ensure constant and consistent improvements are happening in the health and well-being of our patients through standardized practices, systems, safety, policies / procedures and assists in the implementation of the strategic plan. This individual understands the need to achieve overall TPP goals and objectives through the use of research, national benchmarking and performance improvement. They understand the needs of TriHealth and support the mission, vision, values, and Trihealth Way of leading and managing the organization.

Job Overview

The Practice Administrator (PA) is accountable for the administration of new and existing practice locations within Women's Services. The PA assists, facilitates, coordinates, and oversees operations for practices, provides data for analysis of business growth and works on special projects as directed. They promote innovative and "best" practice operations to maximize the performance of multiple locations. This position collaborates with TPP/TriHealth leadership and TPP specialty departments leadership to ensure constant and consistent improvements are happening in the health and well-being of our patients through standardized practices, systems, safety, policies / procedures and assists in the implementation of the strategic plan. This individual understands the need to achieve overall TPP goals and objectives through the use of research, national benchmarking and performance improvement. They understand the needs of TriHealth and support the mission, vision, values, and Trihealth Way of leading and managing the organization.

Job Requirements

• Bachelor's Degree in Business
• Healthcare Administration or related field
• Equivalent experience accepted in lieu of degree
• Must be proficient with computers
• Excellent interpersonal skills
• Excellent customer service skills including telephone etiquette
• Must be flexible and adaptive to a changing environment
• Experience working within an EMR such as Epic
• 4-5 years experience Professional Business

Job Responsibilities

• Operations Management: Provides operational oversight and direction to the Practice. Regularly visible at the practice sites to ensures processes and activities are performed in accordance with policies and procedures in a professional, consisten
• Business Growth and Development: Actively participates with one up and TriHealth leadership in strategic planning initiatives. This includes development of budget, consistently monitoring expenses and revenue, and providing directions when adjustments are
• Relationship/Culture: Assures the implementation of corporate and specialty/department specific models of care, systems, policies, and cultural norms that deliver superior patient care and support the recruitment and retention of team members. Supervises
• Interdisciplinary Collaboration: Communication throughout practices, peer groups, other management, providers and team members. Creates an open communication pathway for all to access. Willingness to be questioned as team members look for information on a
• Provider Engagement: Supports coordination of provider onboarding processes. Becomes familiar with Medical staff requirements, practice start up processes, payer credentialing requirements including state license, DEA, CME, EPIC training templates, and p
• Quality/Safety/Satisfaction: Collaborates with one up and managers to set goals, develop/implement initiatives, and systems that improve quality of care and patient safety.
• Regulation: Demonstrates knowledge of regulatory standards and assures departmental compliance, payer needs, TH Compliance with billing and coding, TH Policies. (e.g. CMS, HIPAA, ODH, OSHA). Assures compliance with the Ohio Board of Nursing and other Stat

Other Job-Related Information

Must be proficient with computers, have excellent interpersonal and customer service skills, including telephone etiquette.

Must be flexible and adaptive to a changing environment.

Experience working within an EMR such as Epic

Direct Report FTEs = 10-15

Working Conditions

• Climbing - Occasionally
• Concentrating - Consistently
• Continous Learning - Consistently
• Hearing: Conversation - Frequently
• Interpersonal Communication - Frequently
• Kneeling - Occasionally
• Lifting <10 Lbs - Occasionally
• Lifting 50+ Lbs - Rarely
• Lifting 11-50 Lbs - Rarely
• Pulling - Occassional
• Pushing - Occassional
• Reaching - Occassional
• Reading - Consistently
• Sitting - Frequently
• Standing - Occasionally
• Stooping - Occassional
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Walking - Frequently

Leadership Performance Standards

Leadership Performance Standards

Achievement Of Annual Pillar Goals

• Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies

• TriHealth Way of Leading
• TriHealth Way of Serving
• Transformation Change
• Drive for Results
• Build Organizational Talent

Leadership Tactics

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.