Practice Administrator

Willamette Dental Group; Portland (OR); On-site; USD 88,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) retirement plan with 5% match

Paid Time Off (PTO)

Job summary

Willamette Dental Group in Jefferson Clinic (SW Portland) seeks a Practice Manager to oversee all office operations and staff, ensuring exceptional patient service and efficient profitability. You will drive engagement, financial discipline, and policy adherence while maintaining a safe, compliant clinic environment.

Expected salary range is $88,000 to $107,000. Bachelor’s degree and 2+ years in healthcare management are preferred, with a Master’s in business/healthcare desirable.

Qualifications

• Bachelor’s degree highly preferred but not required, and a minimum of two years’ experience in management.
• Healthcare management experience is desirable.
• Demonstrated leadership with stretch-goal performance.

Responsibilities

• Take ownership of office staff including loyalty, engagement, finances, marketing, staffing, facilities, and compliance.
• Monitor key performance areas (budget, staffing, schedules, referrals, productivity) and adjust as needed.
• Ensure policies are followed and core values reflected in daily operations.
• Provide a positive patient experience and ensure access standards are met.
• Forecast staffing needs and coach staff through performance reviews and meetings.
• Partner with marketing to promote Willamette Dental to clients and brokers.

Skills

Leadership

Staff management

Budgeting

Customer service

Marketing coordination

Cross-functional collaboration

Education

Bachelor’s degree

Master’s degree

Job description

Location: Jefferson Clinic (SW Portland)

Position Type: Full-Time

Schedule: Full Time, Mon-Fri

Expected Hiring Range: $88,000-$107,000

Position Summary

In partnership with the Managing Dentist, the purpose of the Practice Manager is to ensure that the dental office provides exemplary customer service, via engaged employees, in an efficient, profitable manner. The Practice Manager is responsible for all activities of a dental office to ensure efficient and effective operation in the caring for dental patients; ensures that corporate policies and procedures are implemented and followed.

• Take ownership of entire office staff including, but not limited to, customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies and legal compliance.
• Regularly monitor all key performance areas of office, e.g., budget, staffing levels, schedules, OTC collections, Balanced Scorecard objectives, outside & internal referrals, doctor productivity; and makes adjustments as necessary.
• Regularly identify opportunities for, and threats to, success of overall office and takes action.
• Ensure that all company policies and procedures are followed and that all core values are exemplified and propagated throughout the office.
• Ensure that every patient encounter is a “wow” experience.
• Ensure that all patient access standards are met at all times.
• Ensure work environment is safe & healthful at all times, and that all work practices comply with OSHA/OR-OSHA/WISHA requirements.
• Resolve patient complaints.
• Forecast and monitor staffing needs and recommend adjustments as necessary.
• Coach and mentor staff by example and through timely use of clearly communicated
• expectations, action plans, progress meetings, performance reviews, etc.
• Ensure productive, team-oriented work environment free of harassment and other undesirable, non-productive behaviors.
• Conduct regular staff meetings to provide information to staff and solicit feedback from staff.
• Ensure achievement of all financial goals, e.g., EBITDA.
• Provide stewardship of all financial affairs of the office.
• Prepare, submit and monitor entire office budget.
• Partner with marketing department to promote Willamette Dental to current and prospective customer, employer groups, brokers, etc.
• Ensure that all legal requirements are followed, e.g., HIPAA, FDA.

Education And Experience

Bachelor’s degree highly preferred but not required, and a minimum of two years’ experience in management role preferably in healthcare OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position. Master’s degree in business or healthcare administration is desirable. A demonstrated background in significant leadership roles with a history of setting and achieving “stretch” goals is preferred.

Expected hiring range for this position depending on experience (annual salary):: $88,000 USD - $107,000 USD

Compensation

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to education, job-related knowledge/skills, experience, geographical location, and internal equity.

This position is also eligible for incentive pay in accordance with the terms of the Company’s plan.

Company Benefits

• medical
• dental and vision insurance
• tuition reimbursement
• flexible spending accounts
• 401(k) retirement plan with 5% match
• accidental death and dismemberment insurance
• life insurance
• voluntary disability insurance
• commuter benefits
• two complimentary pairs of Fig scrubs (clinical roles)
• employee assistance program
• Paid Time Off (PTO): Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually.
• The Company’s PTO program combines vacation and sick leave, which is more generous than Washington State’s Sick Leave Law.
• Employees in part-time roles working less than 40 hours per week will accrue PTO on a pro-rated basis.

Physical Requirements

The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.

Equal Opportunity Employer

Willamette Dental is an equal opportunity employer.

We provide equal employment opportunities to all employees and applicants for employment without regard to an individual’s race (including physical characteristics historically associated with race), religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state or local laws.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.

This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).