Practice Access Specialist I- Practice Operations- Remote Opportunity

University of Maryland Faculty Physicians Incorporated; Baltimore (MD); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare services provider in Baltimore is seeking a Call Center Specialist focused on managing a high volume of calls efficiently. The ideal candidate will have a high school diploma, strong customer service skills, and significant medical office experience. This role offers opportunities for career growth within a supportive environment, aiming to enhance patient satisfaction and clinic operations.

Benefits

Total rewards package that supports health, life, career, and retirement

Opportunity for career advancement

Qualifications

• Minimum of four (4) years of relevant medical office experience with an emphasis on clinical scheduling.

Responsibilities

• Answer a high volume of telephone calls using an automated call system.
• Maintain accountability for system metrics, including call volume and speed of answer.
• Ensure accurate appointment scheduling and complete collection of patient demographic data.

Skills

Strong customer service and phone etiquette skills

Accurate data entry skills

Education

High school diploma or general education degree (GED)

Tools

Electronic medical record systems

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity

• Total rewards package that supports health, life, career, and retirement
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Work with a high volume of calls, enhancing communication skills
• Chance to make a positive impact on patient satisfaction and clinic operations

What to Expect (Job Responsibilities)

• Answer a high volume of telephone calls using an automated call system, ensuring calls are managed efficiently
• Maintain accountability for system metrics, including call volume, abandonment rates, and speed of answer
• Ensure accurate appointment scheduling and complete collection of patient demographic and insurance data
• Utilize electronic medical record systems and associated applications to support clinic operations
• Perform additional duties as assigned to enhance service levels

What is Required (Qualifications)

• High school diploma or general education degree (GED)
• Minimum of four (4) years of relevant medical office experience with an emphasis on clinical scheduling
• Strong customer service and phone etiquette skills
• Accurate data entry skills

How to Stand Out (Preferred Qualifications)

• Experience with electronic medical record systems and relevant applications
• Demonstrated ability to achieve high service levels and favorable patient satisfaction scores

#HealthcareServices #CustomerService #CareerOpportunity #PatientSatisfaction #MedicalOfficeExperience

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.