Practice Acceleration Manager

Holland & Knight; Tampa (FL); Sur place; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Medical insurance (comprehensive)?

Life insurance

Disability insurance

FSAs/HSAs

Paid time off

Résumé du poste

Holland & Knight seeks a Practice Acceleration Manager in Tampa, FL to bridge law and technology, improving service delivery, efficiency, and profitability through smart workflows and responsible AI use. You’ll advise attorneys, design tech-enabled solutions, and drive adoption across practice areas.

You will collaborate with the KM Team, create training materials, and lead change management to maximize client value and practice excellence.

Qualifications

• Bachelor’s Degree required; J.D. preferred; at least 5 years in the legal industry.
• Experience integrating technology into legal workflows and process improvements.
• Familiarity with AI-enabledLegal tools and risk-aware adoption.

Responsabilités

• Advise attorneys on practice workflow needs, technology pain points, and innovative solutions.
• Lead adoption of KM tools, develop training materials, and provide hands-on guidance.
• Design and implement tech-enabled solutions to improve efficiency and client value.
• Provide project management support and report on usage and outcomes.

Connaissances

Legal tech expertise

Workflow analysis

Change management

Stakeholder collaboration

AI in legal tools

Training & enablement

Formation

Bachelor's degree

J.D. preferred

Description du poste

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in the Firm’s global operations center in Tampa, Florida.

General Description

The Practice Acceleration Manager will work at the intersection of law and technology to improve legal service delivery, efficiency, and profitability through smart workflows, practical and responsible use of legal tech, including AI, and process enhancements. This role combines expertise in law, technology, business analysis, and process improvement to advise and execute innovation initiatives within assigned practice areas, and drive adoption of these initiatives through effective change management. Acting as a liaison between the KM Team and assigned practice group(s), you will leverage an in-depth understanding of assigned practice group legal workflows and practice-specific considerations to identify opportunities for innovation that promote client value, and design and implement tech-enabled solutions that improve the efficiency, quality, and sophistication of their practices.

Key Responsibilities and Essential Job Functions

Operational Excellence and Practice Support Serve as a strategic advisor and thought partner to attorneys and legal professionals, with a focus on supporting attorneys by assessing practice needs, identifying workflow and technology pain points, and recommending innovative, practical solutions. Apply practical experience and/or subject-matter familiarity with legal work to inform solution design, training, and attorney support. Apply demonstrated familiarity with AI‑enabled legal tools and workflows, including appropriate use cases, limitations, and quality controls, and ability to support responsible adoption aligned with Firm policies and client requirements. Spearhead ongoing awareness and adoption of KM tools and practices including development of training materials and timely and practical hands‑on training and guidance to attorneys and legal professionals. Serve as a subject matter expert to connect colleagues with the relevant information, resources, work product and/or other colleagues in response to requests for information. Support and collaborate with peers to promote and support KM initiatives and exchange best practices. Display high level of professionalism and customer service/support. Regularly represent the KM Team in meetings and presentations. Communicate complex technical concepts in a clear, accessible manner to legal professionals and clients. Promote and encourage use of the Firm’s Knowledge Bank within assigned practice groups, and maintain and continuously update content within the system. Assist with precedent resource requests and knowledge maintenance. Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. Special projects and any other duties as assigned or required.

Solution Development & Implementation Ongoing support for and deep familiarity with KM resources and solutions in order to provide planned, ad hoc and just-in-time training and serve as a resource for troubleshooting and enhancements. Help evaluate and assess legal tech for potential applicability and effectiveness in legal practice and processes. Support design and development of legal tech solutions, including conducting technology pilots and proofs of concept and assisting with usability and accessibility testing. Support rollout and change management efforts to ensure successful technology adoption within practice groups. Gather and prioritize solution requirements from attorneys and legal professionals. Monitor legal tech trends and advise colleagues on emerging tools and best practices, fostering a culture of knowledge sharing.

Project Management & Reporting Support multiple projects simultaneously, ensuring timely delivery and high-quality outcomes. Regularly track usage, adoption, and performance metrics of solutions/sites to evaluate impact and guide improvements. Prepare reports and presentations for KM and firm leadership.

Required Qualifications & Education

Bachelor’s Degree required. J.D. preferred. At least 5 years of experience in the legal industry.

Physical Requirements

Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage.

Benefits

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• and paid holidays and other paid time off, including paid leave for new parents

Equal Opportunity Employer

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.

About Us

Holland & Knight is proud of having built one of the largest, most respected law firms in the world today. Holland & Knight has been advising clients for more than 130 years and has approximately 2,200 lawyers across the U.S. and in five international offices. Holland & Knight services clients globally. Known for our extraordinary legal service to clients, our culture of excellence, and our commitment to the communities in which we work, we are a firm of people who truly believe in what we do.

We invite you to experience what Holland & Knight has to offer. It takes more than lawyers to build a great law firm and, as a result, the firm employs more than 1,700 business professionals. Business professionals play a pivotal role in the firm by planning and implementing strategic initiatives to enhance the firm’s capabilities and drive growth. The firm employs business professionals in many different areas, including technology innovation, pricing, business development, finance, talent acquisition, marketing, information governance, cybersecurity, information technology, talent development, compliance, office administration, communications, and project management, just to name a few.

Additionally, the firm employs many paralegals and practice assistants who directly support our lawyers and clients. Together, these roles form the infrastructure that allows our lawyers to focus on providing exceptional client service.