PRAC Greeter

SCA Health; Erlanger (KY); On-site; USD 19,000 - 22,000; Full time

Job summary

Beacon Orthopaedics & Sports Medicine in Kentucky is seeking a Clinic Front Desk Greeter to warmly welcome patients, check them in, and manage information in the medical records system. You may assist with registrations, guide patients, and keep the lobby organized for a professional visit.

The role requires 1+ year of administrative experience, familiarity with medical terminology, and the ability to handle confidential information in a busy medical office.

Qualifications

• Minimum high school diploma or GED.
• At least one year of administrative or secretarial experience.
• Knowledge of medical terminology; processing insurance preferred.
• Experience in a medical office setting preferred.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Check in patients and verify/update information in medical records.
• Assist in registering patients as needed.
• Assist patients with ambulatory difficulties and direct to intake staff.
• File, maintain and distribute patient paperwork to authorized individuals.
• Sort and deliver mail and medical records appropriately.
• Process paper claims as needed (Muncie office only).
• Maintain lobby/waiting area to keep a professional, welcoming environment.

Skills

Administrative skills

Customer service

Communication

Education

High school diploma or GED

Job description

Overview

Beacon Orthopaedics & Sports Medicine is a nationally known and respected leader in providing sports medicine and orthopedic care for over twenty five years with 20+ locations in Southwest Ohio (Cincinnati and Dayton), Northern Kentucky and southeastern Indiana.

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

The Clinic Front Desk Greeter is responsible for greeting anyone entering the premises and helping determine how to best proceed in accomplishing the goal of their visit. This individual is the first point of contact for a patient visiting the practice and is responsible for assisting the patient and setting a positive tone for their visit. This individual may schedule appointments, enter information in the database, and provide general information.

2-3 days a week and every other Saturday.

Responsibilities:

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Check in patients, verify and update necessary information in the medical records as needed.
• Assist in registering patients as needed.
• Assist patients with ambulatory difficulties, directs patients to Patient Intake Specialists and provide patient with any forms that need to be completed for registration.
• File, maintain, and distribute patient paperwork for pickup to authorized individuals.
• Sort and deliver mail, medical records, and other correspondence appropriately.
• Responsible for addressing and sending out paper claims as needed (Muncie office only).
• Regularly review and maintain lobby and waiting area to ensure a professional, orderly and welcoming environment and ensures wheelchairs are available and organized in an orderly fashion.
• Initiate process of requests for physician statements, disability and FMLA paperwork as requested by patients.
• Places a high priority on and maintains strict confidentiality in all situations.
• Participates in professional development activities and maintains applicable professional affiliations and certifications as required.
• Attends and participates in required organizational meetings and committees as requested.
• Perform additional related duties as assigned.

Qualifications

• Minimum high school diploma or GED required.
• At least one year of previous administrative or secretarial experience is required.
• Knowledge of medical terminology and experience with processing insurance preferred.
• Previous experience working in a medical office setting preferred.
• Knowledge of medical terminology is preferred.

USD $14.00/Hr. USD $16.00/Hr.