Medical Office Coordinator

SCA Health; Cincinnati (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

SCA Health is seeking a Medical Office Coordinator in Cincinnati, OH to manage front office operations for a patient-centered practice. You will handle check-ins/outs, scheduling, insurance verification, and patient inquiries in a fast-paced setting.

You will register patients, update demographics, manage billing entries and co-pays, and support a courteous, compliant service culture. This role requires in-person work in Cincinnati and occasional Saturday coverage.

Qualifications

• Excellent communication and organizational skills.
• Proficiency in electronic health records (EHR) systems and Microsoft Office Suite.
• Ability to multitask and work in a fast-paced environment.
• Must be able and willing to work in the Cincinnati, OH office.
• Must be able to commit to coverage about 1 time every 5th–6th Saturday from 8am–10am EST.
• Must be able to travel to cover other local offices when needed.

Responsibilities

• Assist with front office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.
• Greet patients and visitors, in person or over the phone.
• Register new patients and update demographics with detailed information.
• Schedule appointments and manage patient flow.
• Ensure timely and accurate entry of charges into the billing system and assist with co-pays.
• Handle patient inquiries, concerns and complaints.
• Order and manage office supplies and equipment.
• Maintain a clean, inviting environment.

Skills

Communication

Multitasking

EHR systems

MS Office

Phone etiquette

Education

High school diploma or equivalent

Job description

Overview

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

• The work schedule will be Monday - Friday from 8am - 5pm EST in the Cincinnati, OH office
• There will also be required coverage approximately 1 time every 5th - 6th Saturday from 8am - 10am EST
• This position on occasion may have to travel to cover other local offices for coverage as needed

The Medical Office Coordinator is responsible for front office functions of the medical practice. This role ensures efficient administrative workflows, high-quality patient service, and compliance with healthcare regulations.

• Assist with all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Schedule appointments and manage patient flow.
• Ensure the timeliness and accuracy of patient charge entry into the billing system and assist with collecting and recording co-pays.
• Handle patient inquiries, concerns, and complaints.
• Order and manage office supplies and equipment.
• Maintains a clean, inviting, and friendly environment.

Qualifications

Education Required

• High school graduate or equivalent

Experience Required

• Minimum of one year experience in a medical office setting
• Excellent communication and organizational skills
• Proficiency in electronic health records (EHR) systems and Microsoft Office Suite
• Ability to multitask and work in a fast-paced environment
• Must be able and willing to work in the Cincinnati, OH office
• Must be able and willing to commit to coverage approximately 1 time every 5th - 6th Saturday from 8am - 10am EST
• Must be able and willing on occasion to travel to cover other local offices for coverage as needed

Preferred Skills

• Knowledge of computers, faxes, printers, and all other equipment
• Proficient in MS Office programs ("i.e.," Word, Excel, Outlook, Forms, Access, and Power Point)
• Ability to deal with responsibility with confidential matters
• Ability to work in a multi-task, high-stress environment

USD $18.00/Hr. USD $23.00/Hr.