Powertrain Tech Support Rep II — Claims & Diagnostics

Percepta; Melbourne (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Culture of Service

Teamwork

Respect

Proactive

Career Growth

Diversity

Competitive Compensation

Job summary

Percepta is seeking a Technical Representative II in Melbourne, FL. You will handle inbound warranty calls, provide real-time powertrain technical assistance, review documentation, and adjudicate claims per contract terms, ensuring professional dealer interactions.

The role requires a high school diploma, 2–3 years of customer service, and automotive technician experience is preferred. A team-oriented, fast-paced environment awaits with opportunities for growth and development.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 2-3 years of customer service experience.
• Minimum 1 year recent automotive technician experience preferred.

Responsibilities

• Handle inbound calls from dealerships and repair facilities regarding warranty claims and processes.
• Review documentation and provide real-time powertrain technical assistance.
• Log dealer contacts and manage claims adjudication per contract terms.
• Place outbound calls with claim details and maintain professional communication.
• Analyze repair information to determine coverage eligibility and convey decisions clearly.

Skills

Customer service

Automotive knowledge

Communication skills

Typing speed 40-60 WPM

Conflict resolution

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Percepta is seeking a Technical Representative II in Melbourne, FL. You will handle inbound warranty calls, provide real-time powertrain technical assistance, review documentation, and adjudicate claims per contract terms, ensuring professional dealer interactions.

The role requires a high school diploma, 2–3 years of customer service, and automotive technician experience is preferred. A team-oriented, fast-paced environment awaits with opportunities for growth and development.