Powersports - Service Writer

Hexco Motorsports LLC; Oshkosh (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

A motorsports service provider in Oshkosh is looking for a Powersports - Service Writer to act as a liaison between customers and the service team. You will provide excellent customer service, assist with technical inquiries, and create service work orders. Ideal candidates will have strong communication skills and customer service experience, along with a basic understanding of small engines. This is a full-time entry-level role with benefits and a team-oriented environment.

Benefits

Medical, Dental, Vision, and Retirement benefits

Company clothing

Competitive pay

Casual work environment

Employee discounts

Qualifications

• Basic understanding of small engines and powersports (preferred).
• Strong communication skills.
• High school diploma or equivalent.
• Customer service experience.
• Valid driver's license.
• Professional appearance and friendly demeanor.
• Ability to lift objects up to 50 lbs.
• Strong computer skills.

Responsibilities

• Providing excellent customer service via face-to-face, phone, or email.
• Writing detailed service work orders for technicians, acting as the voice of the customer.
• Assisting customers with service questions.
• Collaborating with sales, parts, and shipping teams.
• Answering phones and providing quotes for service repairs.
• Scheduling service jobs and informing customers of progress.
• Handling customer complaints and concerns.
• Tagging units for proper identification.
• Consulting with technicians on repairs and alternatives.
• Building and maintaining customer and vendor relationships.

Skills

Strong communication skills

Customer service experience

Basic understanding of small engines and powersports

Strong computer skills

Education

High school diploma or equivalent

Job description

Join to apply for the Powersports - Service Writer role at Hexco Motorsports LLC.

Hexco Motorsports is seeking a skilled service writer for our service department. The Service Writer acts as a liaison between customers and the service team, understanding customer needs to provide excellent service related to parts, technical questions, and requests. Responsibilities include assisting customers with technical and quality inquiries, creating relationships, and using Lightspeed for customer data entry and transactional sales.

Benefits

• Team-oriented environment emphasizing open communication and teamwork
• Medical, Dental, Vision, and Retirement benefits
• Company clothing
• Competitive pay
• Casual work environment
• Employee discounts

What You Will Be Working On

• Providing excellent customer service via face-to-face, phone, or email
• Writing detailed service work orders for technicians, acting as the voice of the customer
• Assisting customers with service questions
• Collaborating with sales, parts, and shipping teams
• Answering phones and providing quotes for service repairs
• Scheduling service jobs and informing customers of progress
• Handling customer complaints and concerns
• Tagging units for proper identification
• Consulting with technicians on repairs and alternatives
• Building and maintaining customer and vendor relationships

Qualifications/Skills

• Basic understanding of small engines and powersports (preferred)
• Strong communication skills
• High school diploma or equivalent
• Customer service experience
• Valid driver's license
• Professional appearance and friendly demeanor
• Ability to lift objects up to 50 lbs.
• Strong computer skills

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail

This job posting is active and accepting applications.