Powersports Parts & Service Advisor (Wellsboro, PA)

Currenrv; Pennsylvania; On-site; USD 60,000 - 80,000; Full time

Job summary

An established powersports company is seeking a Parts & Service Advisor for their new location in Wellsboro, PA. The ideal candidate will have strong customer service skills, knowledge of ATVs, and the ability to work independently as well as part of a team. Applicants will assist customers with parts orders and manage service department scheduling, with competitive hourly pay based on experience.

Benefits

Health Insurance

Paid Time Off

401K Plan with Company Contribution

Dental & Vision Insurance

Qualifications

• Customer service or retail experience is essential.
• Knowledge of engine and powersports parts is required.
• Must be able to lift up to 50 lbs.

Responsibilities

• Provide assistance to customers via phone, email, and in-store.
• Manage parts inventory and assist with orders.
• Stock shelves and operate the cash register.

Skills

Customer Service

Knowledge of ATVs

Good Sales Skills

Job description

Curren RV is now Curern Powersports. We are growing with the addition of a new location in Wellsboro, PA, expected to open late May or early June 2024. We are currently accepting applications for Wellsboro positions and will begin hiring in the near future. New hires will work temporarily at the Pine City, NY location to learn our products and processes before opening the Wellsboro store. We carry a variety of products including ATVs, SXSs, Motorcycles, Compact Tractors, Utility Trailers, Dump Trailers, Equipment Trailers, Cargo Trailers, and Car Trailers.

We have an opening for a Powersports Parts & Service Advisor to support our customers. The right candidate has excellent customer service and phone skills and knowledge of all components used in ATVs and Side-by-Sides. Candidates must have reliable transportation. Must be able to work independently as well as part of a team. You will assist local customers in-store and support customers nationwide via phone, live chat, and email.

Pay is hourly and based on experience.

Essential Job Functions:

1. Provide customer assistance by phone, email, live chat, and over the counter
2. Utilize computers to search diagrams and manuals for the correct part
3. Assist customers with placing orders
4. Create Repair Orders and serve as the liaison between the customer and service department
5. Manage the service department schedule and ensure technicians have what they need to do the job
6. Assist customers with order issues such as returns, shipping damage, incorrect shipments
7. Maintain positive relationships with customers through friendly, knowledgeable, and helpful staff
8. Stock shelves, assist walk-in customers, and operate the cash register (knowledge of Compact Tractor or Utility Trailer parts helpful)
9. Keep the warehouse and parts department clean and organized; ensure inventory is fronted and presentable
10. Prepare and process purchase orders
11. Assist in maintaining inventory, pricing, cost, bin locations, etc.; match vendor invoices with packing slips
12. Conduct cyclical inventories
13. Assist in maintaining website product information (photograph parts, upload information, edit descriptions)
14. Help service techs find needed parts and charge to the repair order

Essential Job Skills:

1. Customer Service or Retail Experience
2. Knowledge of ATVs, SXSs, UTVs is required. Knowledge of Trailers or Compact Tractors is a plus!
3. Good understanding of engine and powersports parts
4. Personable, good listener, detail-oriented
5. Good sales skills
6. Problem solver
7. Good telephone manner and customer service skills
8. Self-motivated and able to work independently
9. Ability to work as part of a team
10. Takes direction well, coachable
11. Ability to read service manuals, schematics, diagrams
12. Intermediate computer skills
13. Able to learn and recognize parts and identify needed replacements
14. Able to work Saturdays
15. Prolonged standing, stooping, crawling, and bending
16. May lift up to 50 lbs; heavier objects with team or assistive devices

Benefits:

• Health Insurance (individual coverage with low out-of-pocket costs; family coverage available)
• Paid Time Off - Vacation, Holidays, Personal, Sick
• 401K Plan with Company Contribution
• Dental & Vision Insurance