Power Tool Technician (STIHL)

Rockys Ace Hardware; Fall River (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Stihl Technician to join their team. In this role, you'll combine your passion for customer service with your repair skills to diagnose and fix small engine equipment efficiently. Your ability to communicate effectively and solve practical problems will ensure customers receive top-notch service. This position offers the opportunity to work in a dynamic retail environment, where your contributions will directly impact customer satisfaction and store success. If you thrive in a hands-on role and enjoy working with tools and machinery, this is the perfect opportunity for you.

Qualifications

• No formal education required; retail experience is a plus.
• Ability to read, interpret documents, and communicate effectively.

Responsibilities

• Provide exceptional customer service and repair equipment accurately.
• Diagnose issues and determine necessary parts for repairs.
• Attend monthly store meetings and complete assigned tasks.

Skills

Customer Service

Equipment Repair

Problem Solving

Basic Math

Communication

Education

Retail Experience

Tools

Microsoft Word

Microsoft Excel

Epicor Eagle

Job description

Rocky's Ace Hardware, Fall River, Massachusetts, United States of America

Rocky's Ace Hardware, Fairhaven, Massachusetts, United States of America

Job Description

Posted Monday, October 14, 2024 at 4:00 AM

Job Title: Stihl Technician

Position Summary:

This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.

Responsibilities:

• Combine amazing customer service with strong equipment repair skills
• Diagnose equipment and determine parts required for repair
• Accurately and efficiently complete the repair
• Repair rental equipment accurately and efficiently
• Perform blade sharpening
• Answer shop phone calls
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience:

No experience or formal education required. Experience in a retail environment is a plus.

Language Ability:

Must be able to read and interpret documents; speak effectively before groups of customers or employees of the organization.

Math Ability:

Should be able to calculate figures and amounts and apply basic concepts of math.

Reasoning Ability:

Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Must have the ability to process information and/or merchandise through a register system. Must have knowledge of retail computer systems, electronic cash registers, and Microsoft Word. Knowledge of Microsoft Excel and Epicor Eagle is a plus.

Certificates and Licenses:

None required.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.

Physical Demands:

The minimum physical requirements for this position include:

• Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances;
• Bending, climbing, stooping, and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery;
• Manual dexterity; working with tools and parts, assembly of equipment;
• The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base;
• Ability to stand and walk consistently for up to 4 hours or more at a time;
• Ability to physically handle all equipment;
• Handle and move equipment into, out of, and throughout the machine shop, which entails lifting and pushing.