Power System Trainer/Operator

City Utilities; Springfield, Northern (MO, KY); Hybrid; USD 75,000 - 93,000; Full time

Job summary

City Utilities in Missouri seeks a System Operations Trainer to ensure compliance with NERC reliability standards and coordinate training for power system operators. The role develops course materials, maintains operator certification, and collaborates with interconnection partners to host drills while supporting cybersecurity and EMS usage.

The position requires strong technical writing, experience in training delivery, and the ability to adapt to emerging digital tools; the work is performed

Qualifications

• Bachelor's degree in a technical field or business required; relevant experience may offset degree.
• Four years of transmission/distribution or bulk power system ops experience required.
• Direct System Operations Trainer experience preferred.

Responsibilities

• Follows the NERC Standards Development process and provides feedback on training standards.
• Annually reviews and updates 693 documents for compliance with standards and measures.
• Develops plans, processes, and guides for new/revised NERC Standards.

Skills

NERC standards

Power system ops

Training development

Cybersecurity awareness

Technical writing

Education

Bachelor's degree

Tools

EMS

PowerPoint

Microsoft Office

Job description

Pay Details

Salary Grade 59: Minimum: $1,851.10/ weekly Midpoint: $2,313.86/ weekly Work Schedule: Monday - Friday, 7:00 am - 3:30 pm

ESSENTIAL JOB FUNCTIONS

• Follows the NERC Standards Development process to provide feedback to management concerning training and personnel related standards.
• Annually reviews and modifies all Electric Reliability Compliance 693 documents related to Power System Operations to ensure compliance with standards and measures.
• Develops new plans, processes, procedures, and guides as required for new applications or new/revised NERC Standards.
• Participates in the SPP Operations Training Users Forum and other forums or working groups to stay current with industry trends and changes affecting System Operator Training.
• Obtains and maintain NERC Continuing Education Provider Status.
• Coordinates with interconnected utility partners to host annual System Restoration drills.
• Maintains Back-up Control Center annual Functionality Test and Performance Checks for each operator.
• Learns and follows City Utilities' Standards of Conduct concerning treatment of transmission operating information.
• Schedules and tracks training requirements for each certified System Operator in Power System Control to ensure that all regulatory and safety requirements are met and certifications and qualifications are maintained.
• Maintains individual NERC System Operator Certification through self-study and participation in mandatory training courses to obtain NERC approved continuing education hours.
• Uses Microsoft PowerPoint to design and develop written course materials.
• Performs all duties of the Power System Operator/Dispatcher during emergencies, outside operator training, or unfilled vacancies.
  • Power System Operator--Dispatcher duties include:
    • a. Taking responsibility and authority to operate City Utilities' electric system in a safe and reliable manner, in accordance with NERC reliability standards. This authority includes directing City Utilities' personnel to take actions to protect the integrity of the bulk electric system.
    • b. Operating the Energy Management System (EMS) to include functions such as: Inputting data, performing operational functions to maintain reliability of the bulk electric system, restoring power during disturbances or outages, mitigating equipment overloads, and maintaining bulk power system voltage at adequate levels. Monitoring and reporting changes or inconsistencies in system operational diagrams, maps, system alarm registers, and other pertinent operating information.
    • c. Observing load and voltage and implementing operational decisions to ensure adequate supply and distribution of electricity to meet power demands. Contacting power generating stations to adjust outputs according to internal load and bulk power system needs and/or conditions.
    • d. Monitoring and controlling power transfers with the interconnected balancing authority areas to ensure compliance with NERC reliability standards during normal and emergency operations.
    • e. Ensuring generators are loaded in accordance with economic dispatching principles to produce power at minimum cost, consistent with operational constraints.
    • f. Keeping constantly informed via situational awareness tools of the conditions throughout the power system. Records on daily log sheets and through the Energy Management System power system conditions, readings, and status. Ensures hourly electronic transmittal to Southwest Power Pool and interconnected utility partners. Preparing monthly operational reports. Keeping other necessary records.
    • g. Coordinating connection/disconnection of generating units with applicable power station personnel and with the Reliability Coordinator (SPP). Communicating with field personnel and maintaining action logs for hot line hold and clearance logs.
    • h. Controlling and monitoring all high voltage switching to include the removal from service and restoration to service of lines and equipment requiring repair or maintenance. Responsibility includes reporting all transmission outages for all BES facilities to the Reliability Coordinator.
    • i. Taking trouble calls and coordinating corrective action with field personnel during off-hours for the electric system.
    • j. Taking all prudent action to restore service in a timely manner following outages and to minimize the effect of emergencies. Ensuring, on a real-time basis, that the system is operated safely. Ensuring all switching procedures are implemented per plan to ensure safety of the public and City Utilities' crews and maintain power system integrity.
    • k. Initiating appropriate emergency procedures, when directed or when necessary, based upon own judgment. Initiating Backup Energy Control Center operations when conditions warrant. Notifying appropriate duty personnel when additional assistance is needed.
• Maintains awareness of cybersecurity policies, standards, and requirements. Completes routine internal cybersecurity training.
• Performs other related duties as required or assigned by management.

QUALIFICATIONS

Education and Experience: A bachelor's degree in an applicable technical field or business is required. Two or more years of college or vocational/technical courses and exceptional experience in electricity and/or electric power systems may be considered in lieu of a bachelor's degree on a year-for-year basis. Computer proficiency is required. Four years of recent progressively responsible experience in transmission system operations above 100kV, or distribution system operations, or bulk power system generation operations is required. Direct experience as a System Operations Trainer is preferred.

Licensing/Certification

NERC System Operator Certification for Balancing & Interchange and Transmission Operator or higher level is required, or the ability to obtain and pass the Balancing & Interchange and Transmission Operator or higher-level NERC System Operator Certification test(s) within 12 months of employment. Must complete additional internal System Operator training requirements within 24 months of employment. Must obtain and maintain NERC Continuing Education Provider status within 12 months of employment.

Knowledge, Skills, and Abilities

Familiar with: Current NERC reliability standards - particularly (PER) personnel and training standards, SPP Reliability Criteria, and City Utilities' Power System Operating Procedures. NERC System Operator Certification Process and Continuing Education and training requirements. Ability to: Develop and maintain good relationships with others and promote teamwork. Make prudent and prompt decisions and take corrective action. Perform all duties of the Power System Operator/Dispatcher. Maintain awareness of cybersecurity and threats. Make sound judgment in stressful situations. Work courteously with customers, co-workers, interconnected utility partners, and regulatory agencies. Demonstrate a commitment to quality beyond meeting the bare essentials of training. Independently develop, implement, and deliver bulk power system-based courses and content to System Operations personnel. Effectively utilize a range of digital tools and platforms, including but not limited to Microsoft Office Suite, enterprise software, artificial intelligence-enhanced applications, and self-service systems. Must possess a willingness and capacity to learn and adapt to emerging technologies, including mobile devices, cloud-based systems, and data-driven platforms relevant to utility operations. Working knowledge of controlling a power system and system operations principles. Strong technical writing skills. Maintain adherence to all company policies.

Physical Requirements

Substantial movements of the wrists, hands, and/or fingers, and close visual acuity to operate a computer is required. Ability to differentiate the colors red and green on a computer monitor in order to detect energized and de-energized equipment status. Ability to express or exchange ideas by means of the spoken word and communicate/receive detailed information through oral communication.

Working Conditions

Duties are primarily performed in a normal office environment. During emergencies, there can be substantial noise from various alarm devices, radio transmissions, and telephone calls.

Miscellaneous Requirements

Shift work may be required. Must be able to work successfully with diverse groups of people. Must be able to pass a NERC background check. Employees must remain alert and aware of their surroundings at all times and maintain the ability to respond to changing circumstances in a timely manner. TESTING Testing may be required.

EEO

City Utilities offers equal employment opportunities to individuals without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, disability, age, veteran status, genetic information or marital status. Learn more about CU and EEO.

About Us

Here at CU, we pride ourselves on being a progressive, community-owned utility serving 320 square miles in southwest Missouri since 1945 with electricity, natural gas, water, broadband, and public transportation services. Our vision is to deliver world-class services and exceptional value to our customers. This can only be accomplished by hiring and retaining world-class talent who embody our core values of safety, integrity, customer service, inclusion, leadership, and respect. These guiding principals support our vision and shape our culture and are used every day in everything we do while serving our community.