Power Quality Technician

Gardner Energy; Salt Lake City (UT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Gardner Energy in Salt Lake City, Utah is seeking a technician focused on providing responsive service, maintenance, and customer support for various brands of UPS and power quality equipment. The ideal candidate has experience with UPS systems and must be willing to travel domestically up to 50% of the time.

Responsibilities include effective use of CRM tools, timely documentation, and maintaining excellent customer satisfaction. Qualifications include a high school diploma along with relevant technical training.

Qualifications

• Minimum of high school diploma and some trade school or equivalent work experience.
• 2-3 years of maintenance and repair experience with electric power products.
• Ability to read and understand service and maintenance documents.

Responsibilities

• Perform service, maintenance, and customer support for UPS systems.
• Utilize CRM tools for documentation and reporting.
• Travel up to 50% for customer site work and requirements.

Skills

UPS systems knowledge

Technical training certification

Customer satisfaction focus

Time management

Driving record

Education

High school diploma

Trade school or equivalent experience

Bachelor’s degree in electrical/electronic engineering

Tools

Power Analyzing Equipment

Company authorized software

Job description

Duties & Responsibilities:

• Perform responsive and high-quality service, maintenance, preventative maintenance, failure analysis, and customer support of various brands of UPS, power quality, and AES equipment with the ultimate objective of delighting customers.
• Perform both remote work and customer-site work with in- & out-of-state travel required (up to 50%).
• Perform responsibilities at customer job site with minimum supervision.
• Effectively and timely use Customer Relationship Management (CRM) tools as provided by the Company.
• Complete all documentation/reporting in an accurate and timely manner—including job safety analysis, work orders, field service reports, truck usage reports, credit card purchase (P-Card) expense reports, etc.
• Learn and apply new knowledge and technical abilities through attendance of technical classes.
• Train other employees and technicians on various brands of UPS & AES equipment.
• Communicate effectively and in a timely manner with customers, suppliers, fellow employees, and management.
• Collaborate effectively with others and assume responsibility to solve problems and delight customers.
• Work varying shifts and overtime as business needs arise.
• Accept occasional 24/7 on-call rotation assignments (shared by team).

Knowledge, skills, and abilities:

• Prior training, certifications, or experience with UPS systems are advantageous and may be considered when determining title and compensation.
• Certificate of technical training in job specific functions (i.e., UPS, Batteries & Battery testing, PDU (power distribution units), Breaker testing, Power Analyzing, etc.)
• Ability to be trained and certified to operate equipment and lift trucks.
• Proficient computer technology skills, including ability to quickly learn and effectively utilize company authorized software and equipment manufacturer’s proprietary software.
• Demonstrated ability to achieve customer satisfaction and profitability through quality maintenance, diagnosis, repair, and willingness to prepare so work is done correctly the first time.
• Demonstrated ability to manage time and work efficiently to meet flat rate and/or estimated hours allocated for each job or service call.
• Demonstrated focus on customer satisfaction; ability and willingness to prioritize and deliver prompt response, efficient service calls, and effective communication.
• Ability and willingness to regularly seek and apply new technical knowledge through attendance of technical training classes and maintaining appropriate certifications.
• Maintain a good driving record and safe driving habits while operating company vehicles.
• Effectively participates as part of team, leading and assisting where appropriate and requesting assistance when needed.
• Ability to initiate work and work diligently and independently with minimal supervision.

Education and Experience:

• Minimum of high school diploma and some trade school (e.g., electrician apprenticeship) or equivalent work experience. Certified journeyman electrician or master electrician a plus. Bachelor’s degree in electrical/electronic engineering (accredited by EAC/ABET) a plus.
• Knowledge of or prior work experience on uninterruptable power supply systems a plus.
• Knowledge of or prior experience performing Battery & Capacitor replacements on uninterruptable power supply systems a plus.
• Knowledge of or previous use of Power Analyzing Equipment (Fluke or Dranetz) a plus
• Track record of strong verbal and written communication skills.
• Ability to read and understand materials commonly used in product service and maintenance functions (service, O&M and parts manuals, technical bulletins, electrical schematics and drawings/diagrams and other related documentation).
• Minimum of (2-3) years of maintenance and repair experience with electric power products and/or advanced electrical systems equipment.

Work environment:

• Shop and outside environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust, dirt, and noise.
• Valid Utah State Driver’s License and acceptable driving record is required.
• Exposure to electrical hazards, must maintain constant situational awareness, always be safety-conscious, and adhere to company safety (including energy isolation, lockout/tagout) procedures.

Travel Requirements:

• Is Travel Required? Yes
• Travel Details: Domestic travel up to 50% of the time

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).