Power Generation Technical Services Representative

Kirby; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading power generation company is seeking a Power Generation Technical Services Representative in San Antonio, TX. The role involves serving as a technical contact for customers, troubleshooting equipment issues, and developing quotations for repairs. The ideal candidate has a Bachelor's Degree or relevant experience, excellent communication skills, and proficiency in Microsoft Office. Previous customer service experience in an oilfield related industry is preferred. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Ability to communicate effectively with others using the spoken word.
• Prior experience in reading and interpreting hydraulic, pneumatic, and electrical schematics required.
• Capability to work independently with minimal supervision.

Responsibilities

• Serve as the primary technical contact for customers regarding service and repair.
• Troubleshoot equipment issues with customers and technicians.
• Develop preliminary quotations for equipment repairs and training.

Skills

Customer service skills

Independent work ability

Effective communication

Time management

Education

Bachelor's Degree preferred

High School Diploma or GED

Tools

Microsoft Office applications

JD Edwards service system

Job description

Stewart & Stevenson is Now Hiring a Power Generation Technical Services Representative at 5717 IH I-10 East San Antonio, TX 78219.

Responsibilities

• Serve as the primary technical contact for all internal and external customers regarding the service and repair of aftermarket equipment in the field. Act as liaison between service technicians and external customers regarding the status of service and repair jobs. Receive and respond to all technical inquiries received including from internal and external customers. Process customer calls, providing technical assistance, support and follow up. Assist with calls regarding product discrepancies. Coordinate customers’ service needs with other departments as required to ensure customer service.
• Provide technical assistance and information to external and internal customers in order to resolve technical problems that may occur with products, including service of parts or equipment, repair techniques, and new product changes on parts.
• Troubleshoot equipment issues with external customers and field service technicians.
• Interact regularly and directly with customers, field service technicians and vendors to ensure all products and services function properly and meet established quality and reliability standards.
• Provide internal customers with information on customer requests, product requests or other competitive activity. Advise management of product quality or service improvements necessary to increase customer satisfaction.
• Notify field service technicians and management of technical changes to products and field issues regarding products or services.
• Distribute technical information materials, such as technical bulletins, parts and/or repair manuals, to external customers, and field service technicians. Maintain technical literature inventory to provide a resource for product and service technical information.
• Refer complaints of product or service failure to appropriate departments for investigation. Organize and implement testing of products for known or suspected problems.
• Assist in the design and development of technical training materials and curriculum with the Company’s training department to teach customers about aftermarket equipment, including the development of equipment instruction and use manuals.
• Develop preliminary quotations for customers regarding equipment repairs, refurbishments, part sales and training. Review all quotations with the Product Manager prior to presentation to customers.
• Communicate field feedback to management regarding service or product issues. Act as a liaison among engineering, sales, and customers. Provide information regarding product failures, customer service issues, technical information, and product quality to management on a regular basis.
• Assist in troubleshooting equipment problems, advise of equipment capabilities, and recommend proper replacement parts and repair procedures.
• Develop and maintain customer troubleshooting guide for assigned product line(s) for use by external customers and field service technicians.

Qualifications

• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.
• Ability to work independently with minimal supervision.

Education/Experience

• Bachelor’s Degree preferred. Prior experience in reading and interpreting hydraulic, pneumatic, and electrical schematics required. Prior customer service experience in an oilfield related industry also required.
• High School Diploma or General Education Degree (GED) and four to ten years related experience. Associates Degree (two-year technical school or college) strongly preferred.

Computer Skills

Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards service system preferred.

Working Conditions

Office and shop environment. Shop environment may not have air conditioning.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.