Power Generation Field Service Technician - Level III

PowerToFly; Spartanburg (SC); On-site; USD 43,449 - 65,160; Full time

Benefits offered by this job

Relocation Package

Flexibility in role

Health and safety training

Job summary

Cummins Inc. is seeking a Technical Specialist in Spartanburg, South Carolina, to be the primary customer support contact for diagnosing and executing complex repairs on generators. This role involves direct customer interaction and ensuring high-quality service delivery by performing detailed maintenance tasks and adhering to health and safety regulations.

The ideal candidate will have strong mechanical and electrical troubleshooting skills, with the ability to develop relationships with customers and deliver solutions tailored to their needs. All work is required to be completed on-site.

Qualifications

• Experience with generator and power generation product repairs.
• Strong interpersonal skills to build customer relationships.
• Ability to handle complex problem-solving and conflict situations.

Responsibilities

• Diagnose and execute repairs at customer sites.
• Develop customer relationships and ensure their needs are met.
• Perform preventative maintenance on power generation products.

Skills

Customer relations

Mechanical and electrical troubleshooting

Communication skills

Health and safety compliance

Tools

Diagnostic software

Specialized repair tools

Job description

Job Summary

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

Key Responsibilities

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists / Supervisor.
• Coaches and develops technicians and/or apprentices; transfers knowledge and experience to others; reviews repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues/incident to site management and supervisor.
• Communicates effectively—developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Builds strong customer relationships and delivers customer‑centric solutions.
• Develops people to meet both their career goals and the organization’s goals.
• Manages complexity—makes sense of complex, high quantity, and sometimes contradictory information to solve problems effectively.
• Manages conflict—handles conflict situations effectively.
• Engages in self‑development—seeks new ways to grow and be challenged.
• Champions proactive health and safety behaviors and participates in actions to improve health and safety.
• Translates customer complaints and develops troubleshooting plans; troubleshoots issues using guided workflows, procedures, specialized equipment and diagnostics software; validates repairs by duplicating complaints and documents results in business systems.
• Identifies appropriate hardware and software electronic tools for service events; interprets tool results to determine next steps.
• Interprets and analyzes interactions of internal and external electrical and mechanical systems (e.g., exhaust, heating, cooling, fuel systems, drivetrain, aftertreatment, controls, sensors), using tools, publications and measurements to diagnose and repair.
• Applies knowledge of Cummins and industry standards while complying with safe work procedures and PPE; analyzes power generation system operation and integration to diagnose and repair.
• Repairs and maintains mechanical/electrical products following guidelines and required tools within standard repair times; disassembles and assembles engines or power generators; inspects and replaces parts and components following re‑use guidelines to reduce customer cost; performs progressive damage checks to restore to pre‑failure condition.
• Captures and verifies customer, equipment and technical information; documents information in the service management system for accurate record‑keeping.
• Obtains product technical issue information, utilizes resources including data‑management tools, elevates issues to higher expertise, and captures all troubleshooting steps in the database for seamless transition and accurate ticket resolution.

Additional Information

Job Type: Technician | Organization: Cummins Inc. | Role Category: On‑site with Flexibility | Min Salary: $31.54 | Max Salary: $47.30 | Relocation Package: Yes | 100% On‑Site: Yes

Work is required to be completed 100% in person/On‑site.

EEO Statement

At Cummins, we are an equal‑opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity or expression, or any status protected by law. Cummins validates the right to work using E‑Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I‑9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.