Power & Components Manager

Werner Electric Supply Company; Appleton (WI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan with company 
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Paid holidays and vacation

Tuition Reimbursement

Annual bonuses

Job summary

Werner Electric Supply seeks a Power & Components Manager to lead Automation Specialists in delivering top-tier customer experiences during the buying journey. You will develop product knowledge, manage daily workflows, and coordinate launches with Marketing.

You will provide pre- and post-sales support, size components, present concepts, and ensure successful deployments. Travel within the territory is required; a drivers license is essential.

Qualifications

• Must have and maintain a valid driver's license.
• Ability to travel regularly through assigned territory; some overnight travel required.
• Associate's degree in Automation, Engineering, Computer Science or related field; AND 3–5 years of relevant experience.
• 5–7 years of related experience in lieu of a degree.
• Experience working directly with customers; delivering presentations and demonstrations.

Responsibilities

• Develop and maintain comprehensive product knowledge across platforms.
• Lead day-to-day work of Automation Specialists.
• Coordinate with Marketing for product launches.
• Provide pre-sales support including BOMs, proofs of concepts, and sizing components.
• Provide post-sales support including troubleshooting and training.
• Log and manage customer opportunities in the CRM.
• Collaborate with Account Managers and Consultants in opportunities architecture.
• Provide product-based training to internal teams.
• Share information on new products and technology to customers.
• Analyze competitive products and communicate differentiators.
• Manage prioritization of billable services and field services.
• Participate in annual operating plan planning meetings.
• Attend relevant trade shows and events.

Skills

CRM

Team leadership

Product knowledge

Customer relationships

Travel readiness

Education

Associate's degree

Tools

CRM software

Job description

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Job Summary

The Power & Components Manager leads the Automation Specialists in delivering an exceptional customer experience during the implementation and operation stages of the buying journey.

Essential Functions

• Develop and maintain comprehensive product knowledge, including features, benefits, and applications across various platforms.
• Responsible for managing and prioritizing day to day work of Automation Specialists.
• Coordinate with the Marketing team to manage product launch activities, ensuring a seamless introduction to the market.
• Provide pre-sales support to customers including: review of customer project specifications and documents, preparing and presenting bills of materials, proof of concepts, performance tests, and properly sizing and recommending components to solve application requirements.
• Provide post-sales support to customers including: assisting with customer technical product issues, implementation troubleshooting, product training, and escalating issues to appropriate vendor partners if necessary.
• Perform gap analysis to identify target customers for specific products and pursue those opportunities.
• Utilize the customer relationship manager (CRM) tool to log and manage customer opportunities, tasks, customer interactions, and support responses from customers.
• Collaborate with Account Managers, Business Consultants, and Solution Consultants in opportunity pursuits by defining the best products for the identified solution architecture.
• Proactively facilitate and provide product-based training to internal teams including Sales and Customer Experience.
• Proactively provide customers relevant information on new products and technology related to their industry and application needs.
• Analyze competitive product lines and communicate competitive product differentiators for customers.
• Manage prioritization of Werner billable services including: installed base evaluations, network assessments, drive startups, and vulnerability discovery surveys, field services, and technical training.
• Participate in annual operating plan (AOP) planning meetings providing insights related to customer performance, commercial activities and upcoming product introductions.
• Participate in relevant trade shows and events.

Required Qualifications

• Must have and maintain a valid driver's license.
• Ability to travel regularly through assigned territory. Some overnight travel is required.
• Associate's degree in Automation, Engineering, Computer Science or other related field; AND
• 3-5 years of relevant experience is required.
• 5-7 years' of related experience required in lieu of a degree.
• Previous experience working directly with customers is required.
• Prior experience delivering presentations and demonstrations.
• Proven experience managing and self-directing workload.
• Ability to stay updated with industry trends and technological advancements.

Preferred Qualifications

• Bachelor's degree in Automation, Engineering, Computer Science or other related field is highly preferred.
• Previous experience supervising a team of direct reports.
• Previous experience working with a customer relations management (CRM) software preferred.
• Prior experience working as field service technician is a plus.

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers.

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.