Posting Title (External Posting) Bilingual Financial Service Representative

LendDirect Corp.; Waukegan (IL); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

401(k) plan with company match

Paid time off (PTO)

Medical, Dental, Vision benefits

Monthly Bonus Program

Employee Assistance Program

Tuition Reimbursement

Leadership Development Programs

Job summary

LendDirect Corp. in Waukegan, IL is seeking a Bilingual Financial Service Representative to deliver exceptional customer service and drive growth.

You will guide clients through loan processes, promote financial products, and handle inbound and outbound calls while maintaining compliance and professional relationships. This full-time role offers comprehensive benefits starting day one, a structured training program, and opportunities for advancement within a team‑or‑team environment committed to

Qualifications

• Customer focus and genuine desire to help others in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication with ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• Collaborative spirit with a desire to contribute to team success.

Responsibilities

• Deliver exceptional service to new and existing customers, guiding them through the loan process with care and professionalism.
• Drive sales growth using consultative techniques to educate customers on financial products and services.
• Engage customers via inbound calls and proactive outbound outreach to attract new business.
• Support delinquency management by working with customers on past-due accounts.
• Learn and grow through hands-on training and one-on-one mentoring.
• Ensure compliance with regulatory guidelines and company policies to protect customer information.

Skills

Customer service

Sales mindset

Communication

Problem solving

Adaptability

Team player

Education

High School diploma or equivalent

Job description

Responsibilities

As a Bilingual Financial Service Representative, you’ll be at the heart of our customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job—it’s a chance to grow your career, make a difference, and be rewarded for your success.

If you're a motivated, customer‑focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let’s achieve success together!

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross‑sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past‑due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.

Qualifications

We’re looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast‑paced, team‑oriented environment.

• Customer Focus: A genuine desire to help others and provide top‑tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem‑Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
• Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!

Work Location: 932 N Green Bay Rd, Waukegan, IL 60085

Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons

Hourly: $17.75 - $24.25

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full‑time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full‑time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company’s 401(K) program with company match, 30 days post hire, starting on the 1st of the month.

Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

This employer participates in E‑Verify for US‑based hires.

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @curo.com, @first‑heritage.com, @heightsfinance.com, and @cashmoney.ca.