Financial Service Representative

Attain Finance; Kankakee (IL); On-site; USD 23,074 - 32,029; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(K) with company match

Tuition Reimbursement

Leadership Development Programs

Employee Assistance Program

Job summary

Attain Finance is seeking a Financial Service Representative in Kankakee, IL who is passionate about customer service and eager to make a difference. This role involves providing exceptional service, managing customer interactions, and supporting sales growth for financial products. The ideal candidate should have excellent communication skills, a sales mindset, and a desire to contribute to a collaborative team environment. The position offers a full-time schedule, competitive hourly pay, and comprehensive benefits from day one.

Qualifications

• A genuine desire to help others and provide top-tier service in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• A collaborative spirit with a desire to contribute to team success.
• Experience in customer service, sales, or consumer finance is preferred but not required.

Responsibilities

• Provide outstanding support to both new and existing customers, guiding them through the loan process.
• Use consultative sales techniques to educate customers on financial products and services.
• Manage inbound calls and make proactive outbound calls to attract new business.
• Collaborate with customers on past-due accounts, offering solutions.
• Participate in a hands-on training program with one-on-one mentoring.
• Follow all regulatory guidelines and company policies.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving Skills

Adaptability

Team Player

Education

High School diploma or equivalent

Job description

Overview

If you're seeking more than just a job, join Heights Finance and kickstart your career!

Are you ready to make a difference in the world of consumer finance? Heights Finance is a leading consumer credit lender with over 50 years of experience in providing credit solutions across the U.S. and Canada. We focus on delivering accessible financial services and value the contributions of our team.

Join a dynamic team that values innovation and collaboration. Apply today!

Responsibilities

As a Financial Service Representative, you’ll be at the heart of our customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job—it’s a chance to grow your career, make a difference, and be rewarded for your success.

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.

Qualifications

We’re looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment.

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
• Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!

Work Location: 70 Meadowview Center, Ste 402, Kankakee, IL 60901

Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons

Hourly: $16.75 - $23.25

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company’s 401(K) program with company match, 30 days post hire, starting on the 1st of the month.

Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

This employer participates in E-Verify for US-based hires.

Key Words: Customer Service, Loans, Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.